Head of Retail EMEA​/RoW

• Best-in-class digital execution across e-tail platforms.

The Head of Retail & E-Tail is responsible for leading Medik8’s retail and e-tail channels across EMEA & ROW, delivering sustainable growth, premium execution, and strong commercial performance.

Reporting to the Director of Sales, this role will own the end-to-end performance of the retail and e-tail channels, translating the overall sales strategy into clear channel plans and execution.

You will play a critical role in scaling Medik8’s presence across physical and digital retail environments, ensuring brand consistency, excellence in execution, and strong sell-out performance.

Salary: £75,000 - £95,000

Hybrid Working: This is a hybrid role with 3 days per week based at our office and 2 days from home.

Location: We are currently based in Centennial Park, Elstree, however, we will be relocating to the Central London area in 2027.

• Lead the retail & e-tail channels across EMEA & ROW, delivering against net sales and sell-out targets.
• Translate the global and regional sales strategy into clear, actionable channel plans.
• Drive distribution, productivity, and channel mix to unlock sustainable growth.
• Identify and execute key growth opportunities across markets and partners.

• Own relationships with key retail and e-tail partners, including senior commercial engagement.
• Lead all commercial negotiations covering distribution, stores and online rollout and visibility, and launch conditions.
• Deliver channel P&L performance, including revenue, margin, and trade investment.
• Contribute to joint commercial planning in partnership with Marketing.

• Deliver best-in-class execution across all retail and e-tail touchpoints.
• Partner closely with Marketing, Trade & Brand and Regional Managers to ensure:
• Strong in-store presence and visual merchandising.
• Best-in-class digital execution across e-tail platforms.
• Impactful launch and activation plans.
• Ensure consistent premium brand positioning across all environments.

• Drive a sell-out first mindset, focusing on productivity, conversion, and ROI.
• Track and optimise performance across retail and e-tail using clear KPIs.
• Identify risks and opportunities early and implement corrective actions.
• Work with Regional Managers to ensure strong in-store performance.

Work closely with:

• Marketing (activation, campaigns, NPD launches).
• Education (training and in-store excellence).
• Supply Chain (forecasting and availability).
• Finance (trade spend and profitability).
• Regional Managers (flow of information from the field team).
• Ensure alignment from strategy through to execution.

• Contribute to IBP and forecasting processes for retail and e-tail.
• Manage trade investment to deliver strong ROI.
• Establish clear reporting and performance tracking across the channels.
• Continuously improve processes to support scale and efficiency.

• Build, lead, and develop a high-performing retail & e-tail team.
• Set clear objectives and accountability across the team.
• Foster a culture of performance, ownership, and collaboration.

• Significant experience in retail and/or e-tail within beauty or premium consumer brands.
• Experience opening and setting up retail partnerships.
• Proven track record of delivering sell-out growth and channel expansion.
• Strong commercial acumen, including negotiation and P&L delivery.
• Deep understanding of omnichannel retail dynamics.
• Data-driven and execution-focused.
• Confident leader with the ability to operate in a fast-growth environment.
• Desirable: experience with European Sephora & Douglas.

Founded in 2009 by UK scientists and brothers, we are a British, B Corp certified skincare brand renowned for clinical results without compromise. Our mission is to simplify the route to great skin through our pioneering CSA Philosophy:
Vitamin C plus Sunscreen by day, and Vitamin A by night.

We are a team of collaborative go-givers fuelled by a purpose-driven mentality. Innovation is at our core; we pride ourselves on doing…