Sales & Customer Success Advisor has been filled

Location:Borehamwood
Contract:Full-time, permanent

At Used Kitchen Hub
, we’re the UK’s trusted marketplace for re-loved luxury kitchens. We help sellers unlock value and buyers access exceptional quality kitchens at a fraction of the cost—while driving sustainability and reducing waste. As a family-run business, we combine transparency, care, and white-glove service in everything we do.

We’re looking for a Sales & Customer Success Advisor to join our growing team in Borehamwood. You’ll be the first warm, confident voice for our buyers and sellers—handling enquiries, providing reassurance, and guiding customers through every step of their journey with UKH.

This is a sales role with heart: it’s about converting enquiries into successful deals, while delivering the friendly, trusted service that sets us apart.

Respond to inbound enquiries (web, phone, email) and qualify customer needs.

Guide buyers and sellers through the process, explaining how UKH works with warmth and clarity.

Book viewings, progress deals, and follow a structured sales process while adapting to each customer.

Proactively follow up with warm leads and past customers to keep momentum.

Use our tools (currently Office/Excel, moving to CRM) to manage the pipeline and keep meticulous notes.

Liaise with the Operations (Dismantle & Delivery) team to ensure a smooth handover once sales are agreed.

Work closely with the wider sales and marketing teams to support campaigns, referrals, and partner opportunities.

Protect UKH’s reputation by delivering friendly, professional, solution-focused service at every touchpoint.

Proven experience in sales or customer service
, ideally converting inbound enquiries into revenue.

A caring, confident communicator who can build trust quickly.

Highly organised, proactive, and comfortable working with processes and checklists.

Familiarity with CRM tools (Hub Spot, Pipedrive, Salesforce or similar) is a plus.

Interest in kitchens, interiors, or sustainable luxury is helpful—but not essential.

Clear written and spoken English; right to work in the UK.

Be part of a fast-growing, purpose-driven business combining sustainability with luxury.

Work in a supportive, family-run culture where your contribution makes a visible difference.

Opportunities for growth as UKH continues to scale—June 2025 was our record sales month, and we’re just getting started.