Retail Account Manager

Salary: £60,000 + discretionary bonus

Hybrid Working: Flexible/Hybrid (Minimum 3 days mandatory per week in our London office)

Location: Current Location, Elstree - Moving to London Bridge from 4th January 2027 About Medik8

At Medik8, we are collaborative go-givers. We do things differently - challenging the norm, pushing the boundaries of scientific skincare, and doing everything in-house with passion and purpose. As we continue our rapid global expansion, we are looking for a Retail Account Manager EMEA / RoW to join our energetic Commercial team and shape our footprint across key international markets.

Working directly with our Head of Retail, you will play a pivotal role in driving Medik8’s commercial growth across multiple countries in the EMEA and Rest of World (RoW) regions.

This is not just about maintaining accounts; it is about building the foundation for sustainable, long-term success. You will manage and nurture high-level strategic relationships with major retail partners, dive deep into sales data to uncover growth opportunities, and deliver ambitious performance targets.

• Sales Forecasting & Delivery:
  Accurately forecast and achieve Retail and Net sales across your regions. You will manage financial targets, evaluate risks, unlock new opportunities, and conduct thorough activity reviews to understand performance and ROI.
• Relationship Management:
  Build and nurture strong, lasting relationships across local and central retail teams, serving as the main lead to secure robust promotional and brand support plans.
• Inventory & Assortment Management:
  Work closely with Demand Planning to expertly forecast core lines and new product developments (NPD), keeping stock cover optimal and avoiding out-of-stock scenarios.
• Commercial Leadership:
  Lead regular business reviews with key regional stakeholders, presenting clear, data-driven recommendations and owning Joint Business Plans (JBPs) to maximise in-store and online visibility.
• Data & Insights Focus:
  Make full use of retailer reporting systems and brand insights to understand our customer base, track industry trends, monitor competitor dynamics, and align activity with Medik8’s omnichannel strategy.
• Project Management:
  Oversee regional launch plans and ongoing trade execution across multiple countries at once, keeping teams aligned, deadlines met, and commercial challenges solved proactively.
• Internal
  
  Collaboration:
  
  Partner closely with internal teams - including Marketing, Logistics, and Product Development - to champion retail needs and contribute to the wider EMEA/RoW sales strategy.

• Brand Strategy & Execution:
  Demonstrable experience leading multi-channel brand strategies and driving brand consideration within a fast-paced consumer sales environment.
• Skincare & Beauty Passion:
  Solid understanding of multi-channel distribution within beauty, personal care, or FMCG, combined with a genuine passion for science-led skincare.
• Stakeholder Influence & Communication:
  Outstanding written and verbal communication skills, with the ability to present compelling brand plans and inspire cross-functional teams and senior leaders.
• Commercial & Analytical Acumen:
  Strong prioritisational and analytical skills, with a track record of partnering with commercial and finance teams to deliver impactful brand growth.
• People Leadership:
  Experience managing direct reports with a coaching and empowering leadership style that focuses on developing skills and driving team performance.
• Brand Governance:
  Proven ability to create, roll out, and safeguard global brand guidelines, toolkits, and onboarding frameworks.

• A degree in Business, Marketing, or a related discipline.
• Direct…