TVC - Claims Benefit Advisor; Veterans Services Representative

Overview

General Description:

Performs routine (entry-level) work involving advising and assisting veterans and eligible persons with the Department of Veterans Affairs claims process. Work involves collaboration with external partners to include the Veterans County Service Officers and coordination with the Department of Veterans Affairs. Works under close supervision with limited latitude for the use of initiative and independent judgement.

• Interview veterans and family members to record and assess benefits information to determine client eligibility.
• Applies and interprets VA laws, including veterans case law, existing statutes and procedures, precedent rulings, and state law in the adjudication process.
• Prepares and files claims and appeals with supporting evidence for successful adjudication.
• Advises and assists veterans and other eligible family members in obtaining benefits, rights, entitlements, and other supportive services.
• Consults with medical and legal staff in the development of pertinent evidence to support claims.
• Request examinations, re-examination, or opinions to evaluate disabilities resulting from diseases or injuries.
• Establish relationships with external stakeholders and community partners to connect veterans to assisted services.
• Document all services provided into the case management system daily and maintain client files.
• Responsible for the management of daily workload through the appointment booking software.
• May prepare and submit written reports.
• May represent the agency at events and conduct briefings and/or presentations on veterans benefits.
• May conduct outreach activities to identify veterans, their dependents, or survivors in need of claims assistance and other supportive services.
• Must maintain accreditation with the Department of Veterans Affairs.
• Work Hours Other Than Designated Hours May Be Required.
• Performs related work as assigned.

• Minimum Education:
  
  Associates degree or higher from an accredited college or university with major course work in social work, business management, political science or a related field or the experience required when substituting for education on a year-by-year basis. College transcripts are required and must be provided before an interview can be extended; preferred to attach to the application.
• Minimum Experience:
  
  One (1) year of specialized experience assisting with documentation to determine basic eligibility for benefits or programs.
• Additional Requirements:
  
  A valid Texas Driver’s License must be provided within 90 days of hire. The final candidate must be able to successfully pass federal background checks and obtain accreditation to submit claims with the Department of Veterans Affairs.
• Preferred
  
  Experience and Qualifications:
  
  Honorably discharged veteran; experience in filing benefit claims with the Department of Veterans Affairs; knowledge of laws, rules, and regulations applicable to processing veterans’ claims; fluent in Spanish.
• Skills and Abilities:
  
  Ability to interview and advise on benefit eligibility; computer proficiency; analytical and problem-solving skills; ability to interpret laws and regulations; effective oral and written communication; strong customer service; ability to review documents for completeness; ability to meet deadlines.
• Environmental/
  
  Physical Conditions:
  
  Normal office environment; mostly sedentary with potential for walking, standing, lifting up to 30 pounds; extensive telephone use and repetitive computer work.

To receive Military Employment preference, applicable source documents must be provided before an interview can be extended. Attaching documents to the application is preferred. College transcripts, licenses, certifications, etc., must be provided before an interview can be extended. If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview. This position has been designated as a security sensitive position.

A criminal background investigation will be conducted on the final candidate for this position. DUE TO THE HIGH VOLUME OF APPLICATIONS, WE DO NOT ACCEPT TELEPHONE CALLS. APPLICANTS SCHEDULED FOR INTERVIEWS WILL BE CONTACTED.

Equity statement: AN EQUAL EMPLOYMENT OPPORTUNITY

EMPLOYER:

The Texas Veterans Commission does not discriminate on the basis of color, race, national origin, gender, gender identity/gender expression, sexual orientation, marital status, disability, religion, or age in employment or the provision of services.