Customer Service Technician

Join to apply for the Customer Service Technician role at Planned Systems International.

Pro Sphere (PST), a Planned Systems International (PSI) company, is seeking several individuals for the position of Customer Service Technician. Persons in this position will be the Tier 1 first respondent to end-user requests for assistance in operating and troubleshooting their computing systems, software, peripherals, and other devices. The successful candidate must be able to assist users using manuals and non-scripted or automated system responses to clear Tier 1 trouble tickets.

They must interact effectively with users and refer unresolved issues to Tier 2 support teams. Candidates should possess strong communication skills, attention to detail, and a willingness to work as part of a team with Government and contractor personnel nationwide. These are full-time positions located in Bossier City, LA. Veterans are highly encouraged to apply.

All candidates must be US Citizens for this contract.

• Provide routine IT customer support for computing systems, printers, and peripherals.
• Analyze and report on daily ticket resolution rates.
• Troubleshoot basic IT services and assist customers with reported issues.
• Use an automated ticketing system daily.
• Handle a range of hardware and network issues in a high-volume environment.
• Manage all trouble tickets from creation to resolution.

• Live within 1 hour of Bossier City, LA (6310 E Texas St).
• Onsite once a week.
• Obtain and maintain a security clearance for public trust positions.
• High school diploma required; technical certifications preferred.
• Experience in IT support preferred but not required.
• Excellent customer service and communication skills.
• Strong troubleshooting skills for desktops and laptops.
• Experience supporting federal government or VA is a plus.
• Physical ability to stand, walk, reach, climb, stoop, kneel, crouch, or crawl as needed; may lift up to 50 pounds.
• Ability to work overtime occasionally and sit for long periods.

Competitive benefits including paid leave, health insurance options, retirement plans with employer match, and professional development opportunities.

We promote equal employment opportunities and provide accommodations for applicants with disabilities. Contact HR at  or  for assistance.