Vendor Managed Inventory; VMI Specialist - Bossier , LA

Job Title

Vendor Managed Inventory (VMI) Specialist. The primary role of the VMI Customer Service Representative is to create orders for VMI customers and manage inventory at the MATHESON Site to ensure reliability and uninterrupted supply. This internal role at the MATHESON Site may also include answering phones and making deliveries in the VMI vehicle from time to time.

• Adhere to all Matheson safety policies, including those related to driving a MATHESON vehicle, keeping up-to-date on Matheson’s Pure Safe trainings, and participation in daily Tool Box Talks.
• Manage the warehouse inventory according to min/max levels, working with Purchasing to order products and organize them systematically.
• Manage the customer inventory levels according to min/max levels, working with the VMI Route Driver to plan orders and deliveries. Update min/max levels as business needs change.
• Create accurate customer orders based upon data from the vending interface.
• Create orders to re-order normal inventory stock.
• Create non-standard orders, including interfacing with Matheson Purchasing, coordinating with suppliers, and creating part numbers in Matheson’s TIMS system.
• Maintain good housekeeping at Chambersburg Site’s warehouse to ensure order accuracy, efficient fulfillment, and a safe working environment.
• Identify problematic issues that, if not addressed, would result in an unsatisfied customer, notify the right person or function promptly to ensure customer satisfaction, and follow up to ensure resolution.
• Perform other duties as needed, including being part of the Bossier City Site team, such as answering phones, serving walk-in customers, or driving a forklift (training provided).

• Perform other duties as assigned.
• Comply with all policies and standards.

Preferred 1‑3 years’ experience in Welding/Gas Industry.

• Awareness of safety and ability to adhere to safety practices even when "no one is looking" and be part of building a culture of safety.
• Provide excellent internal and external customer service.
• Computer skills – ability to navigate and learn Matheson’s Ordering system (training provided).
• Ability to plan and organize the warehouse and an ordering/reordering system.
• Present a professional business image as the "face" of Matheson to the customer when needed.
• Ability to communicate externally with customers and internally with the Matheson Site team.
• Teamwork – understand that being part of a team means the needs of the team come first.
• Ability to take coaching as a way of improving skills and practices over time.
• Ability to follow up on time‑sensitive issues at a customer site or at the Matheson Site.
• Valid driver’s license.
• Ability to pick up 50 lbs.
• Ability to work independently and in a timely manner.
• Ability to work well with others and work for the greater good of the business.

• Valid Driver’s License within 30 days.

8 – 14 weekly on‑road visits/interaction on‑site with customers.

Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability.