Field Service Engineer

21 hours ago Be among the first 25 applicants

Our client is looking for a highly motivated Field Service Engineer to help accelerate the growth of the business. In this position, you will be responsible to perform customer support activities for equipment, systems and sub-systems at customers' site or at head office. This role will install/service/repair/upgrade and perform preventative maintenance with a high level of skill, detail and account management.

Responsibilities:

• Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies during field visits, dispatches or at head office
• Identify any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems
• Maintain complete and accurate service records
• Interact with customers and monitor accounts
• Provide professional, courteous, enthusiastic, prompt, and skilled technical service to customers
• Provide on-site technical support to customers as required
• Complete physical inventory when asked
• Maintain company tools, fixtures and test equipment in satisfactory condition
• Adhere to company guidelines regarding safety procedures
• Continually develop positive relations within sales and service team
• Continually develop company and product knowledge
• Adhere to company policies and accounting procedures for purchases, ordering of spare parts, car stock, and prompt return on all RMA’s
• Maintain a minimum of service recalls
• Completion of other various tasks as assigned by management
• Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems

Qualifications:

• Bachelor’s or Associate’s degree in Electronics, Laser Technology or equivalent
• Ability to work flexible shifts and to adapt to changing work schedules
• 75% travel required, including travels involving overnight lodging
• Ability to travel internationally a big plus
• Familiarity with computers, DOS, Word and Excel, Salesforce
• Ability to work independently
• Knowledge of optics, electronics, cooling systems, power supplies and laser systems
• Strong customer service skills, positive attitude, and ability to communicate with others clearly and tactfully
• Prioritization and multi-tasking skills required
• Excellent communication, customer interaction and phone interaction skills required

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Industries Medical Equipment Manufacturing

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