Operations Controller

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The Senior Manager, Operations Controller – Café, Catering & Bakery Operations is a strategic partner and operational thought leader supporting financial performance, cost control, and margin enhancement across Tatte’s café and bakery network. This role bridges Finance and Operations, providing real-time insights, tools, and analysis to drive disciplined decision-making and sustainable growth. You will be the point-person when it comes to ensuring operational leaders have the data / support to drive performance.

Key Responsibilities

Operational Finance & Planning

• Leverage deep knowledge of on-the-ground performance to support Ops leaders as they manage operating budgets, labor models, and P&L performance across cafés and bakery operations
• Co-own café and bakery-level financial planning and forecasting processes with FP+A and Ops; provide valuable alignment on volumes, labor, VTS, and controllables based on Ops partnership
• Lead periodic café/bakery performance reviews (weekly/monthly) to identify drivers of variance and margin pressure or upside
• Provide operators with insights and forecasting support to optimize planning for holiday weeks
• Partner with executive leadership, Finance, and HR to develop and roll out best-in-class compensation programs for leaders across the Ops organization

Cost Control & Margin Improvement

• Develop and maintain tools to track and improve labor efficiency, waste, COGS, and throughput
• Monitor product mix, pricing, and promotional impact on margins; work with Category and Culinary teams to model potential changes and share with Leadership
• Provide real-time, actionable financial guidance during new product launches or menu updates

Operational Reporting & Analytics

• Build café-level dashboards and scorecards to support decision-making by GMs, DMs, DECs, and Ops leadership
• Standardize reporting around labor cost, productivity, sales comps, and controllable expenses
• Support weekly flash reporting and monthly close with accurate insights and reconciliations

Cross-Functional Collaboration

• Partner with Accounting to ensure accurate coding during financial close
• Partner with Category Management on menu change impacts to the cafes and bakery
• Work closely with Culinary, Bakery, and Supply Chain to model product and ingredient costs
• Collaborate with Real Estate and Construction on pro forma models for new units

Leadership & Team Development

• Serve as a key financial advisor & coach to field leaders, building fluency in performance drivers

Qualifications

• 7+ years of experience in financial planning & analysis, operational finance, or business control—preferably in food service, retail, or hospitality
• Strong understanding of unit economics, labor models, and food cost management
• Track record of success supporting multi-unit operations and driving cost discipline
• Excellent financial modeling, Excel, data visualization skills, Quick Sights and SQL experience a plus
• Familiarity with systems such as ERP, POS, labor scheduling, and inventory management platforms
• Highly collaborative, detail-oriented, comfortable working across multiple teams and projects
• Strong communication skills and ability to translate complex findings with cross-functional partners, some of whom will have limited financial knowledge
• Ability to work independently with little direct supervision
• Bachelor’s degree; MBA preferred but not required

Our Benefits and Perks

• Competitive pay & Bonus Eligibility
• 401(k) with company match
• Free Employee Assistance Program (EAP)
• Health, dental, and vision insurance
• Generously discounted meals and drinks

Please note that Tatte is an E-Verify Employer.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Finance and Other
• Industries Restaurants

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401(k)

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