Part-Time Independent Living Advisor Job Boston area,England UK,IT/Tech

Independent Living Advisor – Make a Real Impact to our customers

Location:

Boston |

Contract:

20 Hours |

Hours:

9am-1pm (Monday-Friday)

As our Part Time Independent Living Advisor, you play a vital frontline role in helping LHP customers live safely, confidently and independently within their homes and communities. You will provide tailored support to residents, particularly older people and those with additional support needs, ensuring they can sustain their tenancies, improve wellbeing and access the right services at the right time. This role offers the opportunity to make a meaningful impact in people’s lives while helping deliver LHP’s refreshed priorities, focusing on excellent customer experience, safe and sustainable homes and stronger communities.

What

would a typical week look like as an Independent Living Advisor?

As an Independent Living Advisor, you will be a trusted point of support, helping residents live well, remain independent and thrive in homes and neighbourhoods they can be proud of. As you may imagine, this isn’t always easy, and requires empathy, strong effective communication skills and resilience.

Carry out wellbeing checks (in-person or by phone) with customers to ensure they are safe, secure and managing well.

Complete home visits to assess living conditions, identify risks and ensure properties remain suitable for customers needs.

Update support plans and record progress notes in line with organisational procedures.

Respond to customer enquiries, including urgent support requests and low-level safeguarding concerns.

Signpost customers to partner services such as health providers, social care, financial support agencies and community groups.

Support customers with tenancy sustainment, including understanding responsibilities, addressing issues early and preventing tenancy failure.

Monitor safeguarding indicators and escalating concerns appropriately to designated officers.

Attend multi-agency meetings (when required) to coordinate wrap-around support for more complex cases.

Check communal areas in supported or independent living schemes to ensure safety, cleanliness and compliance.

Engage residents in community or wellbeing activities, reducing isolation and promoting independence.

Liaise with repairs teams to raise property concerns and follow up on maintenance issues affecting customer wellbeing.

Maintain accurate case records, ensuring timely updates to internal systems and reporting requirements.

Review risk assessments and adjust support approaches based on any changes in customer circumstances.

Support new customers with onboarding, ensuring they understand their tenancy, local services and how to access help.

Benefits

Alongside a salary of £13,219.03 you’ll enjoy a fantastic range of benefits:

An employee wellbeing package worth up to £1,200 per year (Westfield Health)
Enhanced family leave and maternity policies
Discounted shopping vouchers
A brilliant salary-sacrifice pension scheme – with up to 12% employer contribution
32 days’ holiday (including bank holidays), increasing annually for your first five years
Opportunities to earn extra leave for full attendance, plus buy/sell options
Access to Mental Health First Aiders across the business

What we’re looking for

The most important thing is your attitude and values. We want someone who:

Builds trust through openness and accountability
Treats every customer with dignity and respect
Works collaboratively with colleagues and partners
Shows genuine empathy and understands different perspectives

It would be great if you had:

Demonstrated experience providing care and support to vulnerable individuals.
Proven ability to deliver high-quality customer service.
Skilled in building and maintaining effective working relationships with both internal and external partners.
Competent user of standard desktop ICT applications.
Holder of a full UK driving licence with access to a personal vehicle.
Able to communicate and engage professionally and empathetically with vulnerable people.
Capable of prioritising tasks, managing workload effectively and working independently without direct supervision.

To be eligible for employment with us, you must reside in the UK for the entire duration of your employment, provide evidence of your Right to Work during the recruitment process and undergo a DBS check and satisfactory references.

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