IT Technician; 2nd Line Support

Position: IT Technician (2nd Line Support)
Our client has an exciting opportunity for an experienced IT Technician to join their growing team! If you are passionate about IT, have experience in 1st and 2nd line support, with solid infrastructure & systems support background and are comfortable operating in a broad, hands on role, then this may be the position for you.
Requirements:
 
* Experience providing 1st and 2nd line support.
 
* Strong troubleshooting skills across hardware, software and basic networking.
 
* Experience with Microsoft 365, Active Directory & user/device administration.
 
* Exposure to server administration, backups & routine maintenance tasks.
 
* Ability to monitor systems & maintain technical documentation.
 
* Provide first line IT support, log, investigate, resolve user incidents & service requests within agreed SLAs, escalating to higher support levels when needed.
 
* Troubleshoot common software, hardware, & network issues faced by users, providing clear guidance and resolutions.

About you:

* Ability to monitor systems and maintain technical documentation.
 
* A hands-on approach and willingness to get involved in projects & continuous improvement.
 
* Strong communication skills & a customer-focused mindset.
 
* Availability to participate in the out-of-hours on-call rota.
 
* Quick learner.
 
* Enjoys helping others and be a team player