Inbound Sales Development Representative

Launch Darkly is looking for an experienced, self-directed Sales Development Representative to own the first stage of engagement across North America. You will manage and qualify inbound leads, event MQLs, and accounts showing meaningful engagement through our account-based programs.

This is not a purely reactive lead-response role. You will combine fast, consultative follow-up with thoughtful, proactive outreach to turn customer interest and buying signals into qualified meetings and pipeline.

• Act as the first point of contact for prospective customers across North America, creating a fast, thoughtful, and credible first impression.
• Respond rapidly to high-intent inbound inquiries, including demo requests, pricing requests, trials, contact forms, and other hand-raisers.
• Own follow-up for event leads, adapting outreach based on the person, account, and engagement history.
• Research and proactively engage targeted accounts that show meaningful engagement and buying intent.
• Convert qualified interest into sales-ready meetings and opportunities for Account Executives.
• Execute coordinated outreach across phone, email, Linked In, and other approved channels.
• Maintain complete, accurate, and timely activity, qualification notes, and account context in Salesforce.
• Partner closely with North American Account Executives, Marketing, Revenue Operations, and the global SDR organization to improve lead quality, routing, messaging, and conversion.
• Share patterns and feedback from prospects so the broader team can improve campaigns, events, content, and the customer journey.

• At least 1 year of successful SDR or BDR experience in B2B SaaS or a similar environment.
• A demonstrated record of setting goals, taking ownership, and delivering measurable results.
• Experience communicating with customers, prospects, or other external audiences.
• Strong judgment and the ability to operate independently.
• Excellent written and verbal communication skills in English, with the confidence to engage senior and technical stakeholders.

Pay:

Target pay ranges based on Geographic Zones
* for Level 3:

• Zone 1:
  San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $86,700 - $119,240**
• Zone 2:
  Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $78,100 - $107,360**
• Zone 3:
  All other US locations - $73,700 - $101,310**

Launch Darkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

* Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.

** Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The Launch Darkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong.

Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.

The Launch Darkly platform was built to guide engineers to the next frontier of Dev Ops by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At Launch Darkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age,…