Manager, Global Billing Operations

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

Recorded Future is seeking an experienced Manager, Global Billing Operations to lead and scale our billing processes across a global customer base. This role owns the translation of complex SaaS contracts into accurate, timely, and compliant billing outcomes, while also overseeing collections and ensuring efficient cash realization. You will partner closely with Rev Ops, Deal Desk, Sales and Finance leadership to ensure billing processes are scalable, audit-ready, and aligned with business growth.

This role requires a balance of hands-on operational execution, strong judgement, and process ownership, with a focus on automation, continuous improvement, and cross-functional alignment.

Please Note:

this role requires working from the Recorded Future office in Boston, MA at least 2 days per week

What You'll Do:

Billing Operations & Collections Own global billing operations, ensuring accurate and timely invoice generation aligned with contract terms, pricing structures, and booking policies

Manage the end-to-end invoicing lifecycle post-Closed Won, including billing setup, validation, and delivery

Ensure alignment across Salesforce, contract terms, and Net Suite to minimize downstream errors and revenue impact

Serve as the primary escalation point for complex billing issues, disputes, and exceptions

Lead collections processes, including AR aging, follow-ups, and dispute resolution

Monitor and drive performance against key metrics such as DSO, past due balances, and collection effectiveness

Ensure timely and accurate cash application and reconciliation

Process Ownership & Optimization Own and continuously improve billing and AR processes to driving scalability and efficiency

Identify and implement automation opportunities across systems and workflows

Standardize processes across regions, entities, and customer segments

Cross-functional Partnerships Partner with Deal Desk and Rev Ops to a seamless transition from deal structure to billing execution

Partner with Sales and customer stakeholders to resolve payment delays and escalations

Collaborate with Revenue Accounting to ensure alignment with revenue recognition requirements and audit standards

Controls, Compliance & Audit Ensure billing and AR processes are SOX-compliant and audit-ready

Own execution and documentation of key billing and AR controls

Support external audits, including documentation, walkthroughs, and issue resolution

Maintain compliance with global tax, invoicing, and regulatory requirements

Team Leadership Lead, mentor, and develop a high-performing Global Billing Operations team Establish clear goals, priorities, and performance expectations

Drive a culture of accountability, continuous improvement, and customer focus

What You'll Bring:

Required8+ years of experience in billing operations or finance operations, preferably in SaaS or technology3+ years of people management experience

Strong Order to Cash experience

Strong experience with Net Suite and Salesforce Deep understanding of billing processes, invoicing structures, and collections workflows

Experience operating in a high-growth, complex deal environment

Experience with automation, AI, or process improvement initiatives

Strong analytical, problem-solving, and communication skills

Preferred

Familiarity with ASC 606 and revenue recognition considerations

Experience with marketplace billing (AWS, Azure) and third-party invoicing tools (e.g., Coupa, Ariba)
Exposure to Government portal WAAF, including tax and multi-entity environments

The base salary range for this full-time position is $92,000-$137,500. Our salary ranges are determined by role,…