Legal Support Team Office Manager

We are seeking a dynamic and highly organized Office Manager to oversee the daily administrative operations of our firm's Boston office. This hands-on leader will work in the office five days a week and manage both in-person and remote administrative teams across multiple office locations. The ideal candidate is proactive, detail-oriented, and an excellent communicator, with the ability to maintain a positive and productive work environment.

Location: Boston, Massachusetts

• Office & Administrative Oversight
  • Manage the operations of multiple New England offices, including in-person and remote administrative teams.
  • Maintain smooth workflows and ensure high standards of administrative support office-wide.
• Human Resources Management
  • Oversee HR functions including recruitment, onboarding, and performance management for administrative and paralegal staff.
  • Conduct performance reviews and handle staff-related issues professionally and confidentially.
  • Ensure compliance with firm policies and applicable employment laws.
  • Coordinate with the firm's Human Resources Director and other administrative staff.
• Staff Leadership & Development
  • Conduct monthly staff meetings to foster communication, alignment, and team engagement.
  • Develop and deliver orientation programs and ongoing training to support staff growth and retention.
  • Provide training related to file management and billing systems to improve efficiency and accuracy.
• Team Coordination & Performance
  • Manage and strengthen working relationships between paralegals and administrative staff to maximize billing and productivity.
  • Assist with hiring, staffing assignments, and ensuring appropriate administrative support for case and trial calendars.
• Reporting & Communication
  • Report regularly to managing office attorneys regarding administrative team performance and operational updates.
  • Assist in managing office case lists and ensure administrative readiness for trial schedules.
• Problem-Solving & Interpersonal Support
  • Act as a key point of contact to resolve issues among attorneys, paralegals, and administrative staff.
  • Utilize strong interpersonal skills to maintain a positive, collaborative work culture.

• Prior experience managing administrative staff, ideally within a legal or professional services environment.
• Formal HR training or substantial HR experience gained on the job.
• Strong leadership, communication, and organizational skills.
• Proven ability to handle sensitive and confidential information with discretion.
• Experience with billing systems and file management software preferred.
• Ability to work on-site five days per week and travel between offices as needed.

We offer a supportive and collegial environment where your contributions have a direct impact on the success of our offices. This is an exciting opportunity for an experienced office manager who thrives in a fast-paced, professional setting.

Employment Type: Full Time

Years

Experience:

5 - 10 years

Bonus/Commission: No

• Seniority level: Mid-Senior level
• Job function: Legal
• Industries: Legal Services and Law Practice