MGH Transplant Surgery Assistant

Transplant Surgery Administrative Assistant – General Hospital Corporation

Mass General Brigham relies on a diverse team of doctors, nurses, business professionals, tech experts, researchers, and systems analysts to advance its mission. As a not‑for‑profit organization, it supports patient care, research, teaching, and community service, striving to provide exceptional care. High‑performing teams drive groundbreaking medical discoveries, and all applicants are invited to join and experience what it means to be part of Mass General Brigham.

Join our transplant surgery team in a vital administrative support role! This position focuses on keeping operations organized and efficient through:

• Calendar and on‑call schedule management
• Coordination of workshops, itineraries, and catering
• Occasional backup for surgical or patient scheduling

Performs administrative functions to support smooth and efficient clinical service operations. Performs administrative duties related to patient visits including scheduling, check‑in, check‑out duties (performs all duties of the other levels at highest proficiency level). Actual job duties may vary by Department.

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments. Process patient billing forms and scan documents to patient medical record/LMR.
• Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at a more advanced competency level.
• Provides functional guidance to Office and Practice Assistants.
• In conjunction with Supervisor, oversees daily activities of practice staff.
• May be required to accept co‑payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

• High School Diploma or Equivalent required
• No alternative experience for diploma accepted

• Office experience 3‑5 years required

• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint. Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non‑routine calls and solve routine issues as appropriate.
• Communicating effectively in writing and speaking to convey information clearly.
• Understanding written sentences and paragraphs in work‑related documents, composing/editing e‑mail, memos and letters, and taking complete and accurate messages.
• Managing one’s own time and the time of others.
• Well organized and good time‑management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

• Remote Type:
  Hybrid
• Work Location:
  
  55 Fruit Street
• Scheduled Weekly
  
  Hours:
  
  40
• Employee Type:
  Regular
• Work Shift:
  
  Day (United States of America)
• Pay Range: $18.99 - $27.17/Hourly
• Grade: 4

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. The organization will provide reasonable accommodations for individuals with disabilities and those protected under Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990.

Applicants requiring accommodation may contact Human Resources at (857)‑282‑7642.