OTIP Coordinator

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Hybrid:
One day/week remote. Duration: 5 months to start.

OTIP Coordinator will serve as the primary point of contact for scheduling Operational Testing and Inspection Program (OTIP) observations. In addition, may be assigned additional administrative duties by the Safety Documentation Department.

• Receive communications daily and weekly to schedule OTIP observations throughout the transit rail system.
• Receive communications from and schedule FTA observations of OTIP surveys.
• Communicate requested observations with appropriate departments both internal and external to Safety.
• Maintain an electronic log of OTIP observations.
• Routinely coordinate communications between all parties involved in the OTIP observation process.
• Answer questions and troubleshoot identified OTIP observation concerns.
• Escalate unresolved OTIP observation concerns to the appropriate manager.
• Prepare reports related to OTIP observations and program metrics.
• Maintain all Safety Documentation files related to OTIP observations.
• Prepare reports related to the client and FTA OTIP observations when requested.
• Represent the client Safety Documentation at meetings related to OTIP, the client, and FTA observations.
• Attend Safety Documentation Department meetings.
• Perform other administrative duties as assigned.

• Strong organizational and time management skills.
• Ability to effectively communicate both verbally and in written form.
• Proficiency in software applications (SharePoint, Microsoft Office, Excel, and PowerPoint) and office equipment.
• Excellent communication and interpersonal skills.
• Problem‑solving and customer‑service experience.
• Attention to detail, accuracy, and professionalism.

• Bachelor's degree.
• One to three years of administrative and/or customer service experience.
• An associate's degree or high school diploma or GED with equivalent experience may substitute for a bachelor's degree.
• Experience working with regulatory agencies is preferred but not required.

Entry level

Full-time

Other — Staffing and Recruiting

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Location:

Boston, MA