Occupancy Specialist II; Madison Park

Position

Winn Companies is searching for an Occupancy Specialist II to join our team at Madison Park IV
, a 143‑unit affordable housing community located in Boston, MA
. In this role, you will assist the Property Manager with the initial, interim and annual tenant recertifications at the property or properties working with multilayered affordable programs. The selected candidate will adhere to the following schedule:
Monday through Friday, from 8:30AM to 5:00PM. The pay range for this position is $20.00/hour to $30.00/hour. Salary will vary based on job responsibilities, scope, geographic location, candidate’s relevant experience, and other factors.

• Process initial, interim and annual recertifications. This includes notifying residents of their impending recertifications using notices supplied by Property Management Software.
• Conduct the recertification interviews with residents; review each recertification to ensure that all checklist items are complete; send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration), relevant banks and other organizations (e.g., drug stores).
• Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority; this includes ensuring that the resident signs the recertification (HUD sites only).
• Prepare the recertification worksheet for the annual Tax Credit reports (Tenant Income Certification TIC) so that they may be prepared for the state compliance agency; having the resident sign all applicable paperwork; assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary.
• Ensure all information is accurate and entered in the Property Management Software; comply with company policies regarding the proper treatment of Tax Credit and Resident files; assist the Property Management staff with all facets of the move‑in process.
• Ensure files comply with the regulations of all funding/regulatory agencies, such as HOME and HIF; ensure recertifications are fully completed and executed with Property Manager and resident signatures by the due date; ensure proper treatment of residents’ personal and private information; maintain records in accordance with local, state and/or federal law.
• Ensure the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered on time.
• Maintain wait‑list information and ensure compliance with regulations for wait‑list management; include but not be limited to completion of guest cards, purging the wait‑list at periodic intervals; keep in contact with top prospects to ensure interest continues when vacancies become available.
• Engage in marketing activities to increase prospect activities. Show vacant apartments or take prospects on property tours to solidify interest and pre‑qualify applicants as necessary, explaining income qualifications and required documentation for certification process.
• Perform special assignments as necessary.

• High school diploma or GED equivalent.
• 3‑5 years of relevant work experience.
• Experience with various computer systems, including Microsoft Office.
• Outstanding verbal and written communication skills.
• Excellent customer service skills.
• Experienced in completing affordable certifications from start to finish.
• Superb attention to detail.
• Strong organizational and time‑management skills.
• Ability to be a self‑motivated problem solver.
• Willingness to learn and be trained.

• Associate’s degree.
• Bilingual in Spanish and English.
• SHCM Certification.
• Experience in residential property management.
• Experience with marketing and leasing.
• NALP Certification.
• Experience with Yardi or Real Page property management software.

• Regular full‑time US employees are eligible to participate in the following benefits:
  Generous time off policies (including 11 paid holidays (12 for MA employees);
  Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day…