Administrative Analyst

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At the MBTA, we envision a thriving region enabled by a best‑in‑class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

The Administrative Analyst position will provide the Light Rail Transportation leadership team with both administrative and analytical support. This position will help the Light Rail leadership team organize, schedule, document, and implement all critical meetings, events, and records throughout all Light Rail districts.

• Support Light Rail leadership and district meetings, including developing and maintaining meeting agenda, securing meeting space, managing meeting attendance, and recording/sharing meeting minutes.
• Perform basic analytics of data to develop, maintain, and distribute regularly scheduled reports.
• Develop and maintain files and document management for Light Rail Transportation leadership and district offices.
• Assist with data entry and reports as needed.
• Monitor, update and/or develop manual and computerized records and filing systems to ensure that information is easily retrievable.
• Develop, maintain, and monitor Light Rail employee receipt of materials, resources, and various communications.
• Assist in the development, analysis, and support of campaigns, such as generating data‑driven reports to identify key areas of focus for campaigns.
• Help collect and analyze metrics to evaluate the success of initiatives, identifying trends and areas for improvement.
• Manage and update data‑driven dashboards that track incidents, accident trends, and injury reports, ensuring accuracy and timeliness in data entry.
• Assist in analyzing trends in incidents and other metrics to identify potential risk factors and areas where improvements can be made.
• Conduct assessments and data reviews to help identify root causes of issues, including preparing reports so recommendations for corrective actions can be identified.
• Collect and perform data entry for forms, including various audits and reports.
• Create reports and analyze data related to safety related district level trends.
• Streamline data entry procedures to enhance efficiency and accuracy.
• Collaborate with the Light Rail team to foster a culture of improvement and safety for frontline employees.
• Assist Light Rail Transportation leadership team with procurement and resource allocation throughout rail districts.
• Assist Light Rail Transportation leadership with coordinating and booking travel.
• Organize and maintain current list of employees for license reminders.
• Provide appropriate visual representation of metrics.
• Partner with other Operations departments to assist in the collection, compilation, and distribution of information and data.
• Work in various systems to retrieve and compile Operational data, including HRCMS, People Soft, HASTUS, Maximus, financial and materials management systems, data warehouses, and other databases and tracking systems in use by Operations and the MBTA.
• Respond to all inquiries into the Light Rail Office in a courteous and professional manner.
• Adhere to the rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti‑discrimination, anti‑harassment, and anti‑retaliation policies.
• Perform all other duties and projects that may be assigned.
• Answer phones, take and distribute messages, and liaise with other departments to ensure inquiries are responded to in a timely manner.
• Follow established departmental administrative procedures.
• Use a company issued computer to prepare correspondence and respond to e‑mails. Ensure the smooth and timely flow of correspondence and reports.
• Maintain constant communication with the DPU, RMV, and State Police Dept. for scheduling licensing and testing, license and DPU issues.

• None