Office Coordinator

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At Klaviyo we value the unique backgrounds, experiences and perspectives that each person brings to our workplace. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

• Managing the day-to-day operations of our Boston Hub.
• Field daily inquiries from employees in the Boston Hub on questions and issues.
• Monitor Office Operations support ticket queue and resolve questions with comprehensive answers.
• Coordinate with the Global IT team to ensure scheduled meetings have appropriate onsite AV support.
• Work with and act as a primary contact for the local property management team. Handle suite related needs and maintenance.
• Responsible for enforcing and suggesting updates to office policies, procedures and safety standards (emergency evacuation plan, visitor registration, security, Health & Safety Compliance, etc.)
• Greet and register office vendors and visitors.
• Assist in facilitating the future of work plan for the Boston Hub.
• Utilize space management software, Office Space, to assist with space management and helping Klaviyos find meeting spaces.
• Assist in facilitating meetings/events coordination with the Employee Experience, Executive Business Partners and other internal stakeholders.
• Assist in maintaining the overall appearance, organization, and cleanliness of the Boston Hub. Performing daily walkthroughs to ensure workstations, conference rooms and public spaces are clean and presentable.
• Restock and maintain inventory and supply management of office supplies, cleaning supplies, bathroom supplies, PPE, technology accessories, etc.
• Oversee recurring office service vendors.
• Assist to manage office access for Klaviyo employees/new hires by creating, replacing and terminating access cards.
• Assist the New Hire Onboarding team with scheduled in person onboarding for Boston Hub based employees. Provide a seamless integration into the Boston Hub by ensuring access cards, instructions and training rooms are set up.
• Assist with company health and safety procedures and facilitate any site-specific safety protocols when needed.
• Assist in facilitating in-office food and beverage programs.
• Assist in monitoring office utilization.
• Assist with interoffice moves.
• Be an ambassador of company culture and values. Be approachable, reliable and energetic.
• Assist with additional special projects, as required.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

• 1‑3+ years of office, facilities, or related experience.
• Monday‑Friday in‑office attendance required, ~8:00‑4:30 pm with flexibility around onsite events.
• Ability to prioritize workload, follow through, and complete tasks in a timely manner.
• Strong organization and planning skills.
• Comfortable owning projects and making decisions; takes initiative and works well independently as well as with others.
• Customer service oriented; outgoing and personable; polished approach with internal and external clients.
• Ability to work in a fast‑paced environment with changing needs and requirements.
• Strong attention to detail, can learn quickly and understand big picture concepts.
• Ability to lift >20 lbs.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

• Prior customer service, IT, admin, or event management experience is a plus.
• Experience with GSuite, Slack, Office Space, and Freshworks is a plus.

Base Pay Range For US Locations: $26.15—$39.23 USD

Klaviyo is committed to a policy of equal opportunity and non‑discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.