Senior Operations Lead

Grub Street is the leading literary arts center in the country, located in the Seaport District in Boston, Massachusetts. We are a passionate and dedicated team of professionals who take pride in our work and are committed to creating a warm and supportive work environment.

We are seeking a Senior Operations Lead (Part-Time) to ensure the smooth operation of our Center for Creative Writing by providing administrative and operational support to staff, instructors, students, and community members. This role partners closely with the Managing Director to identify, triage, respond, and help address space-related issues in our retail space on the first floor, and the Grub Street classrooms and offices on the second floor.

This position is an essential role and requires the ability to be on call for space and/or building emergencies. This position may require evening and weekend coverage, and hours/shifts may vary up to 25 hours per week.

Grub Street strives to dismantle every system, process, or structure that would discourage any person from working with us. We actively seek diversity, equity and inclusivity because the excellence of our work and the value of its impact depend on them. We strive to create an environment where the perspectives we bring to our work are valued as much as the work we produce.

• Schedule the part-time operations staff team, including regular shifts and additional event support needs.
• Serve as point of contact for facilities emergencies/issues and escape to management team as needed.
• Assist in coordinating with TSNE and other vendors on operations issues and needs.
• Ensure cross-organizational administrative and operational processes move smoothly, including supply stocking, mail distribution, and more.
• Provide administrative support for events and rentals program, including making space reservations and handling communications with clients and space partners.
• Provide basic IT/AV support across the organization, and coordinate IT system and device maintenance with Managing Director and vendors.
• Other administrative support duties and special project support as needed.

• Provide a welcoming presence at the reception desk by registering visitors to the space, checking students into class and directing them to classes, etc.
• Answer phones, return voicemails, and respond to general inquiries via info email address; direct or escalate calls and emails to appropriate departments as needed.
• Check/distribute incoming mail and packages.
• Ensure that classrooms are ready for use (technology, supplies) and check classrooms after use.
• Provide event set-up and support as needed, including moving bookshelves, setting up chairs and providing AV support, as well as cleaning up after events.
• Performing general office tasks such as printing, photocopying, and document organization.
• Maintain clean and tidy common areas, restock supplies, and place supply orders as needed.
• Assist in providing requested accommodations.
• Move or lift objects weighing up to 50 lbs for various needs (boxes, chairs, etc.).
• Maintain MA TIP certification (at Grub Street’s expense), and provide bar tending service for events and programs, as needed.
• Additional tasks as required to support the needs of the organization.

We acknowledge that there may be exceptional candidates who may not fulfill all these criteria, and we are aware that you might offer valuable insights, experiences, and skill sets that we haven't considered. If this resonates with you, we encourage you to submit your application and share your story with us.

• Strong interpersonal and communication skills – both oral and written.
• Strong organizational skills.
• Demonstrates Grub Street’s commitment to anti‑racism and equity in all communications and interactions with community members.
• Ability to work nights and weekends with varying hours/shifts.

At Grub Street, belonging means creating and maintaining spaces where we boldly share our voices, our experiences, and our work as writers, readers, and audience members. Every member of our community commits to engaging across differences with…