Front Desk Receptionist

Deliver a world-class customer service experience to employees and guests of a designated building. Part of the Workplace Experience function, responsible for providing exceptional service to clients and visitors.

• Serve as the first point of contact for all entering the facility: greet warmly, issue visitor/parking passes, and follow security protocols.
• Answer telephones professionally, create presentations, and speak to groups of varying sizes.
• Arrange and confirm recreational, dining, and business activities on behalf of requestors.
• Manage janitorial or maintenance work orders, coordinate workplace services including mail, office supplies, and onboarding.
• Address inquiries or complaints from employees, guests, and co-workers with professional, customer service-driven solutions.
• Organize and manage on-site events: secure event space, handle setup/tear down, and ensure supply delivery.
• Follow property-specific security and emergency procedures; notify appropriate parties to ensure safety.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain detailed or complex information within the team; follow manager’s directions.
• Perform clearly defined duties using existing procedures to solve straightforward problems, with limited discretion.

• High School Diploma or GED, plus up to 2 years of job-related experience.
• Ability to follow basic work routines and standards.
• Strong communication skills for exchanging straightforward information.
• Working knowledge of Microsoft Office (Word, Excel, Outlook, etc.).
• Strong organizational skills and an inquisitive mindset.

• Entry level

• Contract

• Administrative

• Professional Services