Practice Assistant II

Administrative And Clinical Support Role

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimum supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, confirmations, and obtaining required authorizations for procedures. Actual job duties may vary by department.

Does this position require patient care? Not a patient facing role

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process outside referrals and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials
Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred

Experience
Healthcare office experience 2-3 years required

Prior Authorization experience preferred

Working knowledge of EPIC scheduling and wait list workflow strongly preferred

Knowledge,

Skills and Abilities

- Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
- Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.

- Managing one's own time and the time of others.

- Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Department: MGH Pediatric Sleep

Schedule:

Monday - Friday | 8am- 5:30pm flexible | Onsite

Benefits:
Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

The posted salary reflects the starting range for this position. Actual compensation will be based on the selected candidate's qualifications, including experience, education, and relevant skills.

Remote Type Onsite

Work Location 275 Charles Street

Scheduled…