Department Secretary Day Shift), Weekend and rotation

Position:
Department Secretary

Location:

Med-Surg Cardio Thoracic Unit

Schedule:

Part‑Time, 2–12‑hour day shifts (7:00am to 7:30pm);
May require some holidays when they fall on the shift.

• Provide direct patient, family, and visitor support at the front desk, including greeting, information, and answering inquiries in a courteous and professional manner.
• Coordinate front‑desk activities, perform clerical duties, manage telephone calls, and enter patient information using hospital computer systems.
• Attend to patient call lights promptly, triage calls, and follow up to ensure nursing response.
• Maintain communication data and room information, including updating call light, telephone, and room name tags, and distribute welcome letters and informational packets.
• Monitor discharge orders, print and distribute summaries, schedule clinic appointments, and complete required documentation before patient discharge.
• Handle mail, flowers, gifts, and facilitate visitor access to services such as cafeteria, chapel, parking, cashier, and gift shop.
• Identify emergency situations and initiate appropriate response actions per unit disaster plans.
• Coordinate transportation arrangements, including VA transport, chaircar, patient transport, medical records, specimens, and requisitions.
• Assist with patient admission, discharge, and transfer processes, manage insurance pre‑approvals, and submit free‑care applications.
• Maintain accurate, up‑to‑date medical records, including chart preparation, labeling, and filing; transcribe care orders and coordinate test/procedure scheduling.
• Supply and manage unit inventories, including precaution labels, par‑level supplies, and equipment maintenance.
• Log and resolve unit issues, place work/repair orders, and coordinate with ITS and help desk.
• Perform general clerical duties such as photocopying, fax transmissions, and stay available for basic office equipment troubleshooting.
• Maintain a positive, collaborative work environment in accordance with BMC standards, policies, and regulations.
• Participate in staff meetings, quality improvement projects, and other unit initiatives, and complete required educational training.
• Assist in orientation of new staff and provide support for floating or shift adjustments as needed.

• High school diploma or GED required; completion of competency requirements offered.
• One to two years of clerical experience in a healthcare setting preferred.
• Proficient in English; multilingual skills preferred.
• Strong basic computer skills with Microsoft Office and hospital systems (SEM, IDX, SDK, etc.).
• Ability to use and troubleshoot basic office equipment.
• Effective interpersonal, telephone, and organizational skills.
• Physical ability to meet core job requirements.

Base salary range: $18.42–$27.37 per hour. Total compensation includes medical, dental, vision, pharmacy benefits, contract increases, flexible spending accounts, 403(b) retirement matches, earned‑time cash‑out, paid time off, and career‑advancement resources.

Boston Medical Center is an equal employment/affirmative action employer. All qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other non‑job‑related characteristic.