Senior Practice Assistant, BWH Primary Care Associates – Longwood

Site:
Brigham and Women's Physicians Organization, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Join BWH Primary Care Associates – Longwood and help create a smooth, welcoming experience for patients and clinical teams. In this highly visible role, you’ll combine strong administrative skills, sound judgment, and advanced system knowledge to keep a busy practice running efficiently.

Location:

800 Huntington Avenue, Boston, MA (Mass Eye and Ear Building)

Schedule:

Full time, 40 hours per week, day shift, onsite

Pay:
Starting at $22.00 per hour, with increases based on years of experience

Qualifications

What You’ll DoSupport efficient daily clinical and practice operations.

Coordinate patient appointments and perform scheduling, check-in, and check-out duties at an advanced proficiency level.

Assist callers, respond to routine questions, and triage more complex matters appropriately.

Process billing forms and scan documents into the patient medical record in EPIC.Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues.

Handle specialized functions such as surgical scheduling, schedule changes, and blocking, as assigned.

Screen and route messages concerning prior authorizations, provider questions, prescription refills, and test results.

Take on additional responsibilities as needed.

What You’ll Bring High school diploma or equivalent.

Three to five years of office experience.

Advanced proficiency with Outlook, Word, Excel, and PowerPoint.

Knowledge of office operations and procedures, including filing, copying, scanning, printing, and faxing.

Clear written and verbal communication, accurate message-taking, and strong proofreading and editing skills.

Excellent organization and time management, with the ability to manage multiple priorities, follow established protocols, and resolve routine issues.

Additional Job Details (if applicable)
Benefits That Support You Medical, dental, and vision coverage; a 403(b)-retirement plan; tuition reimbursement; a discounted MBTA pass; and more.

Ready to make a difference every day? Bring your experience, initiative, and commitment to service to a team where your work helps patients and colleagues thrive.

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

Remote Type Onsite Work  Location
800 Huntington Avenue Scheduled Weekly Hours
40

Employee Type Regular Work  Shift Day (United States of America)
Pay Range $19.37 - $27.71/Hourly Grade4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total…