Department Secretary Day Shift), Weekend and rotation

Position: Department Secretary
Location: Med-Surg Cardio Thoracic Unit
Schedule: Part-Time, 2- 12-Hour Day Shifts (7am to 7:30pm), May require some Holidays if they fall n the shift

• Greets and directs patients, families, visitors and staff in a friendly courteous positive customer service manner. Identifies self. Provides informative, non-clinical information when requested by patients, families, staff or visitors. Interacts in a courteous professional manner.
• Coordinates activities of front desk/office support services. Performs clerical duties for the department. Answers/responds to telephone calls and inquiries in a timely manner.
• Uses manual/computer programs/terminal for access & data entry of patient information, verifies and updates as necessary, print reports, faxes as needed, order items as needed, schedule appointments, verify information etc.
• Answers patient call lights in a timely manner and immediately, if possible. Responds to patient requests within the scope of his/her role, seeks assistance from the clinical team as appropriate. Follows-up on-call light requests to ensure nursing staff has responded.
• Maintains communication data, i.e. computer, charge/white boards, daily communication sheets, assignment sheets, updates room name tags, pre-caution labels i.e.
• Participates in orienting patient to their room, call light, telephones and the unit by distributing welcome letters and informational packets.
• Initiates daily RN phone assignment, logs RN daily phone numbers, and demonstrated appropriate procedures to triage calls through patient call system.
• Monitors healthcare computer software systems and Bed Board for new discharge orders, prints discharge summaries, places discharge summaries in chart, makes clinic appointments for patients prior to discharge, documents as required.
• Handles and distributes mail, flowers, gifts, etc.
• Facilitates patient/family/visitor access to available hospital services such as, the cafeteria, chapel, gift shop, parking, cashier, etc.
• Identifies emergency situations and initiates appropriate response actions within the scope of his/her role. Is familiar with area disaster plans and unit.
• Coordinates and makes appointments for transportation for patients and related materials, e.g., VA, chair car, patient transport, medical records, specimens, blood products, requisitions, etc., in a timely manner. Uses computer software /terminal for access data entry.
• Interface among various departments works collaboratively with other units, services, and departments to ensure patients, families, visitors and staff receive needed services information, and materials.
• Takes initiative to identify and resolve/respond to questions and/or discrepancies; acts within the scope of his/her role and refers issues to appropriate team members as needed.
• Performs a variety of office and clerical functions, such as photocopying, sending and receiving fax transmissions; takes actions to respond appropriately. Checks the copier daily and replaces paper as needed. Calls for service of copier as needed.
• Coordinates unit's communications including but not limited to, placing alpha numeric text pages to physicians or appropriate staff, calling family members/next of kin, etc.
• May assist in patient admission, discharge and transfer processes by obtaining and managing insurance pre-approvals, obtaining and verifying demographic information, completing free-care applications obtaining and creating medical records.

• Prepares charts and labels on admission with appropriate documentation sheets and places appropriate clinical pathways in…