Administrative Coordinator – Pulmonary & Critical Care

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The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Administrative Coordinator – Pulmonary & Critical Care Join the MGH Pulmonary & Critical Care team as an Administrative Coordinator and help deliver a seamless experience for patients, providers, and clinical staff. Reporting to the Practice Manager, you will play a key role in coordinating durable medical equipment (DME), supporting clinic nursing staff, and keeping essential administrative processes moving efficiently.

• Coordinate the timely ordering, documentation, and data entry of DME and related supplies.
• Serve as the primary point of contact for patients, providers, clinical staff, and vendors on DME-related matters.
• Provide responsive, high-quality customer service and act as a liaison for incoming calls.
• Support care coordination with triage nurses and provide administrative assistance to clinic nursing staff.
• Schedule patient appointments, diagnostic testing, and referrals, and assist with managed care-related needs.
• Organize competing priorities, resolve administrative challenges, protect confidential patient information, and serve as a resource for support staff.

• A strong work history as a Patient Service Coordinator.
• Exceptional problem-solving, analytical, organizational, and administrative skills.
• The ability to work both independently and collaboratively in a team environment.
• Clear, professional communication and a strong commitment to patient-centered service.

Experienced Administrative Professional Bring your administrative expertise to a dynamic healthcare environment where your organization, judgment, and professionalism will help support senior-level staff and keep important work moving forward. This opportunity is ideal for an experienced administrative professional who thrives independently, manages competing priorities with care, and communicates effectively across all levels of an organization.

High school diploma or equivalent required; associate’s degree in Business Administration or a related field preferred Experience cannot be substituted for the required education Five to seven years of administrative experience required, preferably in a healthcare setting One to two years of experience supporting senior-level staff preferred Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook Excellent verbal and written communication skills Strong organization, multitasking, attention to detail, and problem-solving abilities Ability to work independently with minimal supervision Familiarity with hospital administration processes and healthcare regulations Professional demeanor and ability to interact effectively with staff at all levels

Remote Type Onsite Work Location 100 Blossom Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America)

Pay Range $20.84 - $29.79/Hourly Grade 4

• In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

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