Senior Practice Assistant, BWH Primary Care Associates - Longwood

Site:
Brigham and Women's Physicians Organization, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Join BWH Primary Care Associates - Longwood and help create a smooth, welcoming experience for patients and clinical teams. In this highly visible role, you'll combine strong administrative skills, sound judgment, and advanced system knowledge to keep a busy practice running efficiently.

Location:

800 Huntington Avenue, Boston, MA (Mass Eye and Ear Building)

Schedule:

Full time, 40 hours per week, day shift, onsite.

Pay:
Starting at $22.00 per hour, with increases based on years of experience.

• Support efficient daily clinical and practice operations.
• Coordinate patient appointments and perform scheduling, check-in, and check-out duties at an advanced proficiency level.
• Assist callers, respond to routine questions, and triage more complex matters appropriately.
• Process billing forms and scan documents into the patient medical record in EPIC.
• Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues.
• Handle specialized functions such as surgical scheduling, schedule changes, and blocking, as assigned.
• Screen and route messages concerning prior authorizations, provider questions, prescription refills, and test results.
• Take on additional responsibilities as needed.

• High school diploma or equivalent.
• Three to five years of office experience.
• Advanced proficiency with Outlook, Word, Excel, and PowerPoint.
• Knowledge of office operations and procedures, including filing, copying, scanning, printing, and faxing.
• Clear written and verbal communication, accurate message-taking, and strong proofreading and editing skills.
• Excellent organization and time management, with the ability to manage multiple priorities, follow established protocols, and resolve routine issues.

Benefits That Support You

• Medical, dental, and vision coverage
• A 403(b)-retirement plan
• Tuition reimbursement
• A discounted MBTA pass
• and more

Ready to make a difference every day? Bring your experience, initiative, and commitment to service to a team where your work helps patients and colleagues thrive. Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you'll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you'll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

• Remote Type:
  Onsite
• Work Location:
  
  800 Huntington Avenue
• Scheduled Weekly
  
  Hours:
  
  40
• Employee Type:
  Regular
• Work Shift:
  
  Day (United States of America)
• Pay Range: $19.37 - $27.71 per hour
• Grade: 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

2410 Brigham and Women's Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable…