Unit Coordinator | MGH-Newborn Family Unit

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Schedule:

Per diem | 6:30 am-7pm

Weekend coverage:
Saturday and Sunday only

Site:
The General Hospital Corporation

Opportunity:
Unit Coordinator | Newborn Family Unit (NFU) Ellison 13/Blake 13. Ellison 13 is a family‑centered postpartum and newborn care unit that provides compassionate care to birthing parents and their newborns following delivery. Nurses collaborate with a multidisciplinary team to support maternal recovery, newborn care, patient education, breastfeeding support, and a smooth transition home. The unit promotes a family‑centered approach, encouraging parent‑infant bonding while delivering high‑quality, evidence‑based care in a supportive and collaborative environment.

• Provides administrative support to unit‑based and hospital‑wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians.
• Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information.
• Responsible for partnering with nursing to coordinate the day‑to‑day patient flow including communication to key players regarding patient admissions, discharges and transfers.
• Also expected to provide outstanding services for every customer interaction.
• Actual job duties may vary by department.
• Performs clerical and other duties to assist in the general administration of the floor or unit.
• Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
• Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
• Schedules consultations, tests, procedures, and patient transport to other departments.
• Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughout the unit.
• Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
• May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department.
• Performs other duties as assigned.
• Complies with all policies and standards.

Education

High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Certified Health Unit Coordinator - National Association of Health Unit Coordinators (NAHUC) preferred

Experience

Administrative support experience 1-2 years required

• Proficiency with office procedures and equipment, i.e., filing, copying, scanning, printing, and faxing.
• Proficiency in MS Office.
• Ability to proofread and edit written documents.
• Ability to use the phone system.
• Managing one's own time and the time of others.
• Strong verbal & written communication skills.
• Strong interpersonal, written, and oral skills.
• Ability to use standard office equipment.
• Familiarity with medical terminology.

Onsite

267 Charles Street

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