Practice Assistant II

Practice Assistant II

Make a Difference in Every Patient's Experience Join the North End Health Center as a Practice Assistant II and help create a welcoming, efficient experience for patients and care teams. In this onsite role, you will support daily practice operations, coordinate patient visits, and serve as a key point of contact throughout the scheduling, check-in, and check-out process.

What You'll Do

• Schedule appointments, maintain records, and support patient check-in and check-out.
• Greet and assist patients, answer calls, respond to routine questions, and take accurate messages.
• Process billing forms, collect co-payments when required, and scan documents into the patient medical record in EPIC.
• Coordinate medical records and lab results, distribute mail and faxes, and prepare forms, schedules, memos, and other materials.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC super user for scheduling, registration, and billing systems; training is provided.
• Assist and train colleagues and, at an advanced competency level, support specialized functions such as surgical scheduling and schedule changes or blocking.

• Two to three years of office experience required.
• Bilingual Spanish language skills.
• Proficiency with Microsoft Office and common office procedures, including filing, copying, scanning, printing, and faxing.
• Strong written and verbal communication skills, including the ability to compose professional emails, memos, and letters.
• Excellent organization and time management skills, with the ability to manage multiple priorities, follow established protocols, and resolve routine issues.
• Comfort using phone systems and learning scheduling, registration, and billing workflows.

Location:

North End Health Center

Schedule:

40 hours per week, days, onsite

Compensation:
Starting at $20.00 per hour, with increases based on relevant years of experience

Benefits:
Medical, dental, and vision coverage; 403(b) retirement plan; tuition reimbursement; discounted MBTA pass; and more