Facilities Coordinator

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Facilities Coordinator at JLL, you’ll provide essential administrative and operational support to the site management team, ensuring the smooth delivery of day-to-day operations across our client’s workplace. This role centers on coordinating vendor activities, maintaining accurate operational records, and supporting communication between various stakeholders on site. You’ll serve as a crucial liaison between staff, vendors, and clients, helping to implement site procedures while tracking key performance indicators that measure our success.

At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and in this position, you’ll have the opportunity to develop your skills in facilities management while contributing to a workplace environment where people can do their best work. We embrace more innovative ways of working, and you’ll bring fresh organizational thinking to everything from vendor coordination to front desk operations, building a foundation for a rewarding career in facilities management.

• Schedule and coordinate vendor activities, site inspections, and service requests while maintaining accurate records of all interactions and site activities
• Assist in preparing reports on site operations and vendor performance, tracking and reporting on key performance indicators (KPIs) to support data-driven decision making
• Respond to routine inquiries from staff, vendors, and clients with excellent customer service while supporting the implementation of site procedures and protocols
• Organize and maintain site documentation, operational manuals, and coordinate site meetings with relevant materials preparation
• Provide front desk operations support, greet visitors professionally, and serve as a welcoming first point of contact for the facility
• Liaison with regional mailroom lead to ensure smooth site operations and provide backup reception and mailroom support on an as-needed basis
• Participate in safety and compliance initiatives to promote a safe working environment and support emergency response coordination when required

• HS diploma or GED
• 2 years of experience in an administrative or operational support role with strong organizational skills and attention to detail
• Proficiency in Google Suite, particularly Google Docs and Sheets, with ability to learn facility management software systems
• Excellent written and verbal communication skills with a customer service orientation
• Ability to prioritize tasks, manage time effectively, and handle multiple responsibilities simultaneously
• Ability to work onsite full time Monday through Friday 8am-5pm with flexibility for occasional overtime as needed

• Experience in a facilities management or property management environment
• Familiarity with vendor management concepts and basic knowledge of building operations and maintenance
• Experience with data entry, database management, and scheduling or coordination software
• Understanding of health and safety practices in a workplace setting
• Basic knowledge of building systems and compliance requirements

Schedule:

M-F 8-5

Location:

Boston, MA

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