Clerical Associate; Per Diem

## Clerical Associate (Per Diem)
Apply:
Onsite:
East Boston:
Part time:
Posted Today:
R0007495
** Thank you for your interest in a career at Neighbor Health, formerly East Boston Neighborhood Health Center!
** As one of the largest community health centers in the country, Neighbor Health is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.  Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at Neighbor Health is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!  Interested in this position? Apply online and create a personal candidate account!  
** Current Employees of Neighbor Health**- Please use our internal careers portal to apply for positions.  To learn more about working at Neighbor Health and our benefits, please visit our Careers Page.
** Time Type:
** Part time
** Department:
** Emergency Department
** All Locations:
** 10 Gove Street – Taylor Building
*
* Position Summary:

** The Clerical Associate works together with other staff in the department promote a positive atmosphere that enhances efficient workflow through good teamwork. The Clerical Associate performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Specialty Department.

Essential Duties and Responsibilities:

* Answers phones in a courteous and professional manner, using the four part greeting, which includes name, and department title.

Screens and redirects calls appropriately.
* Composes and types detailed and accurate messages using staff messaging system, and the Telephone Encounter. Calls patients as requested by a practice staff person. Manages both specialty appointment reminders and appointment recall system (wait list). Reviews emails received on a daily basis.
* Uses computer to schedule, cancel, and confirm appointments; to requests records, to pull up and print information, and to communicate by e-mail. Maintains the practice files.
* Interacts with patients or other staff in a professional manner, and recognizes the needs and concerns of the individual. Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.  Qualifications and Requirements:
* High School Diploma or G.E.D.
* At least six (6) months in customer service or an office.
* Demonstrated telephone skills (i.e. call screening, message taking and giving), in a professional manner.
* Familiarity with use of personal computer in a Windows environment.
* Bilingual skills (Demographic level) preferred.  Compensation Range: $20/hr. up to $27/hr., dependent on experience level.