Administrative Assistant

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The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Administrative Assistant for the Neil and Elise Wallace STRATUS Center for Medical Simulation at Brigham and Women's Hospital supports the day-to-day operations of the Center. STRATUS is a multidisciplinary medical simulation center located at a Harvard Medical School affiliated teaching hospital, providing education, assessment, and research opportunities to a wide variety of users. In this role, the Administrative Assistant reports directly to the STRATUS Center's Senior Program Manager - Education.

• Demonstrate excellent customer service skills as the front desk and call receiver for the Center.
• Support and/or manage STRATUS Center calendar meetings and calendar access (including courses, meetings, tours, etc.), and general STRATUS email communications.

• Support organization of office information systems, both paper-based and electronically via shared file spaces, including the collection and storage of video recording permission form.
• Maintain and update computer and staff directories as described in the STRATUS Administrative Policies and Procedures Manual.
• Support the Medical Director with scheduling and other administrative tasks, as needed.
• Assist in staff onboarding and offboarding as described in the STRATUS Administrative Policies and Procedures Manual.
• Maintain computer, laptop and printer assets as described in the STRATUS Administrative Policies and Procedures Manual.
• Maintain front desk/reception area, conference rooms and kitchen area appearance and organization, including ensuring cleanliness, supply monitoring and restocking, etc.
• Track general office supply needs, notifying the Program Coordinator when items need to be ordered.
• Assist other members of the team with general administrative duties (i.e. printing, laminating, label-making, sign creation, etc.).
• Support accreditation applications for the Society of Simulation in Healthcare (SSH) and others as necessary.
• Assist with receiving donations.
• Assist the Administrative Director in tracking Center financial expenses.
• Other duties as needed.

• Coordinate with Education Team and Operation Team members and internal/external instructors and faculty to schedule courses.
• Monitor Activity Intake Forms and triage as appropriate.
• Update/track course development in Curriculum in Development Smartsheet.
• Maintain course catalog/all curriculum documentation in STRATUS shared folders, including updating calendar appointments with appropriate curriculum.
• Provide evaluation and participation data to instructors/faculty upon request.
• Support the Education Team Meeting, including:
  • scheduling; agenda preparation; taking, distributing and filing meeting minutes.
  • collecting, maintaining, and updating monthly educational metrics
  • managing and maintaining year-to-date educational metrics
• Participate in the implementation and maintenance of the STRATUS Moodle system, including:
  • Moodle course creation.
  • day-to-day kiosk and user profile management, including supporting learners' system needs and troubleshooting associated problems.
  • reconciling attendance data as needed.
  • sending profile creation emails to course contacts one week prior to course run date.

• Support the use of…