Patient Representative - Vascular Anomalies Center

Position: Patient Experience Representative I- Vascular Anomalies Center
Job Posting Description Position summary

You will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services.

You will provide positive and effective customer service that supports departmental and hospital operations.

Key responsibilities Patient Encounter Management:

Providing positive and effective customer service that supports unit operations

Collaborating with referring providers and practices

Obtaining required authorizations to compile patient and staff schedules

Scheduling patients and supporting patients encounter

Check In / Check Out:

Greeting and directing patients, families and visitors

Monitoring daily schedule and coordinating flow with clinicians/supervisors

Reconciling payments and preparing deposits, providing record of transactions in Hospital systems

Facilitating and directing communication with Financial Counseling Administrative:

Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services

Providing routine clerical support as needed

Minimum qualifications

Education:

A high school level of education, bachelor’s degree preferred

Experience:

Prior customer service or administrative experience preferred

The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

The ability to work with diverse internal and external constituencies

Schedule:

8:30-5pm M-F. Hybrid/in person after training period (2-3 months).This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).Status Full-Time Regular, Temporary, Per Diem Regular Standard Hours per Week
40 Pay Range $19.83-$29.49 Hourly Office/Site Location Boston Job  Posting Category Administration Remote  Eligibility Part Remote/Hybrid : 86392 :
Ambulatory Services