Assistant Registrar & Receptionist

NEMPAC seeks a responsible individual to work in collaboration with our Education Team to serve at the first point of contact for parents, students, and visitors at our headquarters building in the North End. This individual, who will be stationed at our front desk during peak programming hours, will be a warm welcoming face to visitors as well as provide office support to our administrative team that includes regularly working within our student registration software, ASAP Connected.

The individual should be comfortable and eager to interact with a diverse group of students, parents, and faculty.

It is important to us that this person is reliable and can commit to a regular weekly schedule to support our peak operating hours which are Mondays from 2 to 7:30 PM, Tuesday’s 2 to 7:30 PM, Wednesday’s 1 PM to 6 PM, and Thursday’s 2 PM to 6 PM. Participation in bi-weekly Education Team meetings will occur on Wednesdays at 1 PM.

During December Holiday weeks Dec. 21st to Jan. 4th, and February and April School Vacation weeks these hours are flexible due to no programming.

• Front Desk Operations & Student Engagement
  • Greet and assist visitors, students, and parents in a professional and friendly manner and ensure all visitors sign-in upon arrival.
  • Answer and direct phone calls, take messages, and handle inquiries regarding classes, schedules, and events.
  • Support student enrollments, lesson plan changes/updates, and accounts for private instruction in ASAP Connected, Registration CRM.
  • Enter and monitor all private music instruction invoices in ASAP Connected for both Semester I and II.
  • Update shared Google Calendars with programming for each program site and instructor teaching schedules.
  • Manage walk-in traffic and provide information on school programs, faculty, and services.
  • Responsible for opening and closing front of house on days scheduled in office.
  • Learn and understand NEMPAC’s program schedule, policies, site locations, and community music school programs in order to answer basic questions at the front desk.
• Office Support & Maintenance
  • Open, collect, and deliver mail to staff and appropriate parties.
  • Daily facility opening and closing Prado Studios and Hull St. (both facilities within 500 ft of headquarters building at 50 Tileston St).
  • Maintain an organized and clean reception area, ensuring lobby space reflects the welcoming atmosphere of NEMPAC.
  • Working with Facilities Manager, order and stock office supplies, ensuring all necessary materials are available.
  • Monitor print supplies and support faculty and staff adherence to in-house printing procedures.

Compensation: $18-$21 an hour based on experience. Benefits include 401K and employer matching, paid time off including vacation, sick, and birthday PTO, discounted programming, free access to NEMPAC facility space.

• Strong organizational and multitasking skills
• Ability to work in a fast-paced environment at times with children
• A positive, friendly personality to welcome and want to help visitors
• Passion for music and the arts is desirable, but not required
• Previous experience working in a school or customer service environment is ideal
• Ability to maintain confidentiality and handle sensitive information

NEMPAC MISSION
:
Rooted in Boston’s North End, our mission is to enrich lives through accessible, exceptional music education and performing arts programs that embrace our vibrant, inclusive, and diverse communities.

NEMPAC VISION
: NEMPAC envisions dynamic Boston neighborhoods where music and performing arts fill the city with creativity, spark connections, and inspire us to be our best selves.

ABOUT the North End Music & Performing Arts Center
:
North…