Administrative Assistant | Contributory Retirement Appeals Board

Job Description - ADMINISTRATIVE ASSISTANT | Contributory Retirement Appeals Board (260007I7)

ADMINISTRATIVE ASSISTANT | Contributory Retirement Appeals Board - (260007I7 )

Attorney General Andrea Joy Campbell is looking for a highly motivated individual to join her team as a Administrative Coordinator in the Contributory Retirement Appeal Board (CRAB).

The Contributory Retirement Appeal Board is housed within the Office of the Attorney General and is made up of appointees of the Attorney General, Governor, Public Employees’ Retirement Administration Commission and the Department of Public Health, as applicable. Its mission is to adjudicate matters involving public employees’ retirement systems and related benefits pursuant to G.L. c. 32. Its goal is to provide prompt and fair adjudication of the cases before it as provided for in G.L. c.

32, §16(4).

• Provide administrative support to the Board Members. Prepare and coordinate the Board meeting agendas, ensure quorum, follow up on outstanding items, ensure meetings are posted according to open meeting law if necessary. Ensure Board meeting packets are complete and sent to Board Members. Liaises between the CRAB Chair and board members.
• Work with staff assigned to CRAB to review files and contact attorneys or litigants to obtain any outstanding documents necessary for adjudication.
• Exercise independent judgment in performing a wide variety of administrative functions, including screening phone calls; drafting correspondence, routing calls and responding to questions, addressing general concerns, complaints, and requests for information; and reviewing and coordinating mail and documents for signature.
• Manage Board meeting schedules and case dockets and communicate changes to to members of the Board and CRAB staff.
• Attend meetings of the Board and provide administrative support, as needed.
• Serve as liaison between the Board and internal and external stakeholders, including pro se claimants, claimants’ attorneys, paralegals, other office staff and outside agencies that perform related work.
• Prepare and distribute notifications to the parties to the cases and other internal and external stakeholders of decisions rendered by the Board.
• Provide courteous, prompt and professional communication of electronic and oral responses to inquiries from attorneys, the public and all supporting internal units and external stakeholders regarding administrative procedures, meeting dates and adjudications.
• Assist in the creation and maintenance of all CRAB files and records, including but not limited to maintaining physical and electronic files for scanning and uploading.
• Assist in collection and maintenance of statistics related to the filing and disposition of cases in CRAB’s jurisdiction.
• Distribute rulings on motions and any interim orders issued by members of the Board.
• Develop and recommend office-operating procedures in collaboration with, and subject to the approval of, the Chair or Board members, as applicable.
• Assist in the preparation of responses to public records requests made to CRAB.
• Assist in the preparation administrative records pursuant to G.L. c. 30A to facilitate court review.
• Provide support to AGO staff assigned to or working with CRAB as the cases proceed through review by the courts.
• Perform other duties as assigned.

Full-Time/ Non-Exempt. Our current hybrid model includes some remote workdays for most positions. On in-office days, employees are required to report to one of our designated office locations, either in Boston or at a regional office.

You will be asked to submit a cover letter and resume when applying for this position. The Final date to receive applications is November 11, 2026 at 5:00 PM (ET) .

Qualified…