Program Assistant - Case Management

Description

Hourly Range: $21.73 - $23.91 per hour

FLSA Status:
Non-Exempt

Schedule:
Full-time;
Monday - Friday; 7:30AM - 3:30PM

Homelessness is a public health, social and racial justice issue!

Since 1984, St. Francis House has committed itself to healing the wounds of those impacted by an inequitable society and breaking down the barriers, including systemic racism that prevent all people from living lives of dignity.

St. Francis House is the State’s largest provider of day services supporting people who are at risk of or are experiencing homelessness. Located in the heart of downtown Boston, we compassionately welcome nearly 500+ adults through our doors every day who are seeking a safe and dignified refuge and opportunities to rebuild their lives. Our holistic approach allows us to deepen our impact by offering integrated programing that helps our guests achieve stability in the areas of housing, income, and behavioral health.

Joining our team would provide you a dynamic opportunity to work with an interdisciplinary team of providers dedicated to solving this public health crisis.

We offer an extensive Benefits package! Up to 90% of individual insurance premiums paid for Harvard Pilgrim Health Care health insurance & Altus dental insurance, 4 weeks of vacation and 13 holidays recognized per year, employer – paid life & disability insurance, a vested 403b retirement with 5% match, and much more!

The Program Assistant position is a dynamic role that supports all of the guest facing work we do ncis House. The Program Assistant reports to and works directly with the Manager of Case Management and the Director of Behavioral Health. The Program Assistant supports the case management team through administrative and workflow support. This position assists in stabilizing homeless and vulnerable individuals by coordinating the busy front desk of our case management program and supporting general operations throughout the day.

• Welcomes guests and visitors, determines nature of appointment, and alerts relevant personnel.
• Updates guests-facing staff daily case management service changes via email, teams, and radio.
• Monitors the waiting area and makes sure that the space is organized and safe.
• Collaborates proactively with colleagues within Behavioral Health and across SFH.
• Coordinates team meeting agendas with the Manager.
• Coordinates with external agencies to exchange resources, service updates, plan quarterly meetings, etc.
• Coordinates with Boston Shared Network staff, submitting necessary forms and requesting MA  restock.
• Maintains ordering, tracking, and distribution of monthly MBTA passes.
• Keeps record of MA  requests, issuance and upload request forms in HMIS database.
• Conducts inventory and ordering of office supplies for the Case Management Team.
• Supports Manager in maintaining invoices and receipts of all purchases and submitting to finance department.
• Supports case managers in implementing workflow and communicating any issues within the team as needed.
• Participates in the case management team meeting as scheduled.
• Coordinates with maintenance team by submitting moving & repairs request in Gridium.
• Coordinates with the Lawyers Clearinghouse and sets up office space for the lawyers to meet with guests.
• Supports manager in developing and organizing other relevant clinic services as needed.
• Ensures that St. Francis House forms for guests are available in multiple languages.
• Creates and post flyers for relevant upcoming events.
• Maintains up to date knowledge and communications of St. Francis House programs and services to provide guests appropriate information and guidance.
• Uses client database to coordinate care and alerts.
• Schedules and triages Case Manager of the…