Administrative Manager Senior

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The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not‑for‑profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high‑performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Receiving general direction from the Senior Administrative Director, the incumbent is responsible for oversight and management of administrative support staff in the ED clinical setting, including all front desk staff, coordinators, registrars, charge coordinators and alternate pathways coordinators. The incumbent also provides oversight of administrative support operations in the clinical environment, information systems, QA data analysis, and project management. Serves as liaison with personnel in and outside the Department, as well as with those external to MGH, such as vendors and agency representatives.

Oversees and coordinates development and implementation of QA programs for ED administrative support functions and processes. Provides lead project management support to ED teams and initiatives. Participates in programmatic development, long‑range planning, and project development. Manages administrative support staff, approximately 80

FTEs. Direct Reports include 3 Administrative Operations Managers and 1 Administrative Supervisor, who directly supervise these support positions in a 24/7 operation. Plays a key role in ED emergency preparedness planning and activity. Is available 24/7 via pager to deal with critical issues such as staff shortages, high volume and acuity, emergency situations, mass casualty incidents, information systems downtime, etc. Provides leadership and subject matter expert input in the ED implementation of new administrative/clinical information systems.

Oversees development of ED training programs, tools, competencies, and systems for administrative staff. Participates in programmatic development, long‑range planning and project development. Manages administrative aspects of the Alternate Pathways to MGH Admissions programs including transfer to other MGB facilities and affiliated instututions. This individual will serve as a representative for the Department on interdisciplinary and interdepartmental committees and task forces.

This position requires discretion and judgment to organize priorities, complete tasks and handle confidential information.

Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred

No

Administrative experience in a healthcare setting 5-7 years required and Experience in a management or leadership role 3-5 years required

• Proven leadership and strategic management capabilities.
• Excellent organizational and problem‑solving skills.
• Advanced proficiency in office software (e.g., Microsoft Office Suite) and electronic health records (EHR) systems.
• Exceptional communication, interpersonal, and negotiation skills.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Strong analytical skills and the ability to manage complex projects and initiatives.

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 50lbs
• Carrying Occasionally (3-33%) 20lbs - 50lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less…