Legal Receptionist

At Sweeney Merrigan, one of Boston’s leading personal injury law firms, we pride ourselves on a low-ego, team-oriented workplace where everyone supports each other and works together toward excellence. We’re excited to meet passionate professionals who are humble, hungry, and people-smart, and who are committed to delivering outstanding results for our clients.

SML is growing, and we’re on the hunt for a versatile, high-energy Legal Receptionist to serve as the face and front line of our firm. This is not a passive front-desk role — it is an action-oriented position for someone who thrives in a fast-paced environment, enjoys staying busy, and takes pride in jumping in to solve problems and keep things moving.

Your responsibilities will include answering phone calls, handling administrative tasks such as sorting mail and ordering supplies, scheduling appointments, managing inbound and outbound communications, and assisting with client materials including documents and medical imagery. In our office, unexpected tasks and “random” needs pop up throughout the day; we’re looking for someone who eagerly steps up, takes ownership, and executes with excellence.

If you are naturally good at troubleshooting computers, software, or other common office tech issues, we want to hear about it.

To ensure success as a Legal Receptionist, you should exhibit excellent communication skills, strong initiative, and confidence in managing a dynamic front desk. Outstanding candidates are polished professionals who create an exceptional first impression while keeping operations running smoothly behind the scenes. We are seeking someone who is humble, hungry to succeed, and highly people-savvy — someone naturally extroverted, energetic, and comfortable making instant connections.

You should be friendly and outgoing, yet assertive and aware of when a call needs to be forwarded or a conversation respectfully concluded. This role is ideal for someone who sees it as a stepping-stone: an opportunity to demonstrate drive, reliability, and leadership potential by consistently stepping up, taking initiative, and exceeding expectations.

If you are someone who thrives on action, enjoys being the hub of activity, eagerly tackles whatever comes your way, and wants to prove you’re ready for the next step in your professional growth, we want to hear from you!

Job Title
Legal Receptionist

Department
Administrative / Operations

Reports To (Title)
Office Manager

Position Summary

Provide courteous, high-energy, and professional front-desk support to clients, attorneys, and staff. Manage incoming calls, schedule appointments, and perform general administrative tasks that contribute to an efficient and welcoming office environment. This is an action-driven role designed for someone who thrives in a fast-paced setting, takes initiative without being asked, and views the position as an opportunity to grow within a high-performing law firm.

Essential Duties and Responsibilities

• Answer, screen, and forward phone calls in a professional, organized, and confident manner.
• Greet clients and visitors warmly and energetically, creating a positive and memorable first impression.
• Sort, prioritize, and manage incoming and outgoing mail with efficiency and attention to detail.
• Order, restock, and track office supplies inventory proactively to ensure uninterrupted operations.
• Assist with copying, scanning, faxing, emailing, and uploading client documents and medical imagery accurately and promptly.
• Organize and maintain the appearance of the reception area and common office spaces to reflect the firm’s professionalism.
• Schedule and confirm client appointments and manage calendar entries with precision.
• Coordinate minor maintenance and repair of office equipment…