Sr. Practice Assistant

Mass General Brigham

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Join a collaborative team supporting patients across Breast Surgery and the Breast Center. This unique role combines complex surgical scheduling with new patient coordination, providing an opportunity to play an important part in creating a smooth and supportive patient experience. The ideal candidate brings previous healthcare administrative experience, strong organizational and communication skills, and the ability to confidently manage detailed scheduling and coordination in a fast-paced clinical environment.

This position offers a hybrid schedule of one day per week remote, potentially two, after successful completion of the probationary training period.

Summary:

Performs administrative functions to support smooth and efficient clinical service and practice operations.

Essential Functions:

• Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and triage matters appropriately.
• Process patient billing forms and scan documents to patient medical record (EPIC).
• Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Additional responsibilities as assigned.

The posted salary reflects the starting range for this position. Actual compensation will be based on the selected candidate's qualifications, including experience, education, and relevant skills.

Education:

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience:

3-5 years office experience required

Knowledge, Skills and Abilities:

- Strong technology and MS Office skills

- Advanced Outlook, Word, Excel, PowerPoint.

- Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.

- Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.

- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.

- Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.

- Managing one's own time and the time of others.

- Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

- Ability to proofread and edit written documents.

Remote Type:
Hybrid

Work Location:

45 Francis Street

Pay Range: $19.37 - $27.71/Hourly

Grade: 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to…