Outreach Coordinator - Center Families

Outreach Coordinator

Under the direction of the Director of the Center for Working Families (CWF), the Outreach Coordinator will be responsible for outreach, partnership development, recruitment, and administrative efforts supporting the CWF. This includes acting as a receptionist for the CWF and conducting orientation sessions and workshops; building partnerships and maintaining relationships with community stakeholders and residents; drafting outreach and marketing materials; attending community and citywide meetings, providing technical support on the Salesforce platform and other tracking platforms;

representing the CWF as needed; and following up on the CWF's administrative tasks as required.

The responsibilities include:

• Organize and coordinate the CWF's administrative tasks, including responding promptly to calls on several CWF phones, and responding to emailed and walk-in inquiries, and to general inquiries, and assisting walk-in clients.
• Coordinate outreach efforts in the community with the Cabinet Outreach Manager; manage outreach committees consisting of CWF staff; provide weekly reports and updates to management on outreach activities.
• Conduct orientation and recruitment sessions at the CWF and in the community and workshops, both in person and remotely. Connect new clients to coaches with appointments as needed.
• Document and track CWF data, including documenting individuals attending orientation and using CWF services, using Salesforce and other case management software; assign clients to coaches, schedule clients' initial meetings with his/her coach, conduct follow-up (phone calls/emails) for missed appointments to reschedule and document the event on the Intake Spreadsheet; assist the coaching staff with follow-up calls to reconnect clients to the program.
• Provide technical support to staff on the Salesforce platform, including creating new client records, troubleshooting and resolving system issues, generating performance reports, and creating and maintaining staff profiles.
• Support the work of the Center for Working Families, including all programs such as the Boston Tax Help Coalition, City Academy, Boston Saves, and Bank On,
• Responsible for posting CWF events (workshops, etc.) on the monthly calendar, CWF website, and ensuring the registration links, such as Zoom, align with the calendar events in a timely manner; all posting on the calendar must be completed for distribution by the third Friday of each month.
• Other assignments as needed or required, including events conducted in-person and remotely.

The minimum entrance qualifications include:

• A high school diploma or equivalent and two (2) years of experience in community outreach, community engagement, program coordination, customer service, social services, workforce development, or a related field are required.
• An associate degree in Public Administration, Human Services, Social Sciences, Communications, or a related field may substitute for one (1) year of the required experience. A bachelor's degree in a related field may substitute for up to two (2) years of the required experience.
• Experience coordinating community outreach activities, organizing events, conducting presentations, or facilitating workshops is preferred.
• Strong verbal and written communication, interpersonal, and presentation skills, with the ability to effectively engage diverse populations, community organizations, and internal and external stakeholders.
• Strong organizational and time management skills, with the ability to coordinate multiple activities, manage schedules, maintain accurate records, and meet established deadlines.
• Proficiency in Microsoft Office and Google Workspace applications, with the…