Training and Scheduling Coordinator

The Plaza Activities (PA) Team helps create a welcoming, educational, and spiritually grounded experience for visitors to the Christian Science Plaza. The Training and Scheduling Coordinator plays an integral role in every element of the hospitality floor–supporting directly the Plaza Activities Supervisors, the Plaza Activities Leads, and organizing the schedules and performing the training for Plaza Activities Associates.

The scope of work of the department combines public facing ministry work through serving visitors in the “How Do You See the World?” exhibit, the Mapparium, on Church tours, and outdoors on the Plaza. With such a large team and many moving parts in the daily schedule, the Training and Scheduling Coordinator works in a streamlined manner to create and perpetuate a balanced, cohesive, and repeatable schedule that is completed two weeks in advance with the ability to easily update on the day of to meet call out needs.

Working in close contact with the PA Supervisors and Group and Visitor Engagement Coordinator to consider PA Associate vacation requests, training needs, repeatable or nuanced meetings, and special groups and tours, the Training and Scheduling Coordinator is an integral part of the department's success and operations.

The Training and Scheduling Coordinator serves in three primary capacities:

• As the coordinator of all daily schedules for the department.
• As the coordinator and facilitator of all individual or group training, and all on-boarding for new hires.
• As the “swing” for any hospitality position in the event of a call out OR as a back up for a PA Lead Associate while they are out on vacation.

While working in all Plaza Activities areas, the Training and Scheduling Coordinator is expected to notify management of any concerns affecting visitor safety, security, or the effective operation of the Plaza and support emergency response procedures, as directed.

• Creates, refines, or organizes training materials that help staff become more proficient in their responsibilities.
• Creates a systematic training plan that is repeatable for all hosts. This will include areas such as Church and Mapparium Tours, Technology training, Hospitality and Customer Service Training, Exhibit Content Training, public speaking skills training, and helping the staff grow in confidence and clarity.
• Facilitates the onboarding of new team members with a comprehensive training program.
• Creates the daily schedule for the PA team two weeks in advance (the amount of time required for Associates to request PTO, and for groups to be scheduled) so that all team members can feel assured of their work schedule requirements.
• Meets regularly with the PA Supervisors and the Group and Visitor Engagement Coordinator to ensure all scheduling nuances are communicated well in advance and covered in the schedule.
• Makes daily schedule updates based on staff call outs in enough time to arrive early to the morning briefing and be there before the rest of the team appears.

Because the Training and Scheduling Coordinator works well in advance on scheduling, and because training can be paused or modified, the Training and Scheduling Coordinator will provide back-up coverage due to time off, or when an unexpected call-out occurs.

• Serves as a Manager on Duty (MOD).
• Provides prayerful and metaphysical support for Church, Plaza, and “How Do You See the World?” activities, and model spiritually grounded leadership in daily operations.
• Serves as a primary point of contact for day-to-day operational questions from Plaza Activities Associates and Hosts.
• Handles day-to-day operational problems, remains…