Senior Practice Assistant, Neurosurgery

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The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

MGH Neurosurgery | Hybrid | Full-Time

Take the next step in your healthcare career while making a meaningful difference in neurosurgical care and the patient experience!

We are seeking an experienced, organized, and patient-focused Senior Practice Assistant to join our Neurosurgery team. In this advanced administrative role, you'll help ensure smooth and efficient practice operations while supporting patients, providers, and clinical staff in a specialized neurosurgical care setting.

Working with minimal supervision, you'll bring your expertise in patient scheduling, registration, billing, and complex administrative functions while serving as a knowledgeable resource for fellow Practice Assistants. This is an exciting opportunity to expand your leadership skills, develop specialized expertise, and contribute to a collaborative team dedicated to delivering exceptional patient care.

• Coordinate patient appointments, maintain accurate scheduling records, and support efficient patient check-in and check-out processes.
• Manage incoming calls, respond to patient inquiries, and appropriately handle routine and complex administrative requests.
• Process patient billing forms, maintain accurate documentation, and scan records into electronic medical records.
• Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues.
• Perform complex administrative functions, including surgical scheduling, provider schedule changes, and appointment blocking, as needed.
• Provide functional guidance to Office and Practice Assistants and, in partnership with the Supervisor, help oversee daily practice activities.
• Manage patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow‑up and escalation.
• Collect co‑payments when required and support patient registration and billing processes.
• Support daily office operations, including preparing correspondence, maintaining records, managing documentation, and ensuring efficient administrative workflows.
• Collaborate with neurosurgeons, clinical teams, and administrative colleagues to support efficient practice operations and a positive patient experience.

• High school diploma or equivalent required.
• 3-5 years of office experience required.
• Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
• Strong knowledge of office operations, standards, and administrative procedures.
• Excellent written and verbal communication skills, including the ability to compose, edit, and proofread professional correspondence and documents.
• Strong customer service skills with the ability to communicate professionally and compassionately with patients, families, and colleagues.
• Ability to manage non-routine phone inquiries, resolve routine administrative issues, and appropriately escalate complex concerns.
• Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.
• Excellent attention to detail and ability to maintain accurate documentation in a busy healthcare environment.
• Ability to work independently, follow established protocols, and provide guidance and support to fellow administrative team members.

• Full-time, hybrid work arrangement.
• Comprehensive benefits, including medical, dental, and vision coverage.
• 403(b) retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass and additional employee perks.
• Opportunity to grow your career in a senior administrative role within Neurosurgery.
• Develop specialized expertise in neurosurgical practice operations, complex scheduling, patient access, registration, and billing.
• Build leadership and mentoring skills by providing guidance and support to fellow administrative team members.
• Collaborate with neurosurgeons, advanced practice providers, and multidisciplinary teams dedicated to…