Co-op Program Coordinator

The Co-op Program Coordinator serves as a key operational and constituent-service partner within the Center for Cooperative Education and Career Development. Reporting to the Senior Director of Cooperative Education and Career Development, this role serves as the primary front-facing representative for the office and delivers exceptional service to students, employers, faculty, staff, and other stakeholders while supporting the daily operations that enable the successful administration of Wentworth's co‑op program.

Working closely with the Co‑op & Career Advisors, IAC Operations Specialist, and the Employer Relations team, the Coordinator is responsible for the day‑to‑day execution of establish co‑op program processes, front‑office operations, and student employee supervision. The role supports co‑op cycle administration, documentation requirements, student‑facing resources, and program communications to ensure consistent and effective service delivery. The Coordinator works within established departmental systems, communication standards, and operational procedures, collaborating with the IAC Operations Specialist on system‑related processes, digital resources, communications, and continuous improvement initiatives.

This role provides the coordination, follow‑through, and constituent support that enable advising, employer relations, and operations staff to focus on student engagement, employer partnerships, and strategic initiatives. Success in this role is supported through comprehensive onboarding and ongoing training in departmental systems, communication platforms, and co‑op program processes.

• Front Office & Constituent Services Serve as the primary point of contact for all Co‑op Advising drop‑in, phone, and email inquiries providing professional, warm, and timely service to students, staff, faculty, employers, parents, and alumni.
• Answer and manage the Co‑ops & Careers main phone line and shared email account, independently resolving routine inquiries and directing complex or specialized questions to the appropriate staff member.
• Provide first‑line support for day‑to‑day co‑op system questions and issues.
• Escalate nonroutine issues, system defects, or requests for system configuration changes to the Senior Director of Operations and Communications for the Integrated Advising Collaborative.
• Coordinate room reservations and staff calendar scheduling as needed to support advising appointments, programs, and office operations.
• Maintain an organized, accessible, and welcoming front office environment; monitor office supply inventory and place orders as needed.
• Submit and follow up on Physical Plant/Facilities requests to support daily office operations.
• Recruit, hire, onboard, and train Office Assistant student employees; develop and maintain training materials, procedures, and reference resources.
• Develop and manage student employee schedules to ensure consistent front desk coverage during office hours.
• Assign and oversee student worker projects that support Co‑op Advising and the Co‑op Program; provide day‑to‑day direction, feedback and support.
• Serve as the primary liaison between student employees and the Co‑op Advising, Employer Relations, and IAC Operations staff to coordinate assignments, priorities, and office coverage.
• Coordinate and own the operational setup of each co‑op cycle, including updating co‑op work term dates, deadlines, and program milestones within established systems and procedures.
• Maintain co‑op cycle calendars and coordinate updates to system settings, automated messages, and related student‑facing communications in collaboration with the Co‑op Advising team and IAC Operations Specialist.
• Coordinate the alignment of co‑op cycle dates…