Data Services Coordinator

Description

001668SR

• School/Unit Wyss Institute at Harvard University
• Job Function General Administration
• Location Boston
• Job Type Full-time
• Salary Grade 055
• FLSA Status Non-exempt
• Union 55 - Hvd Union Cler & Tech Workers
• Term Appointment No

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

The Wyss Institute's mission is to transform healthcare and the environment by emulating the way nature builds. We harness the imagination of academia and the focus of industry to translate ground-breaking technologies into commercial products that solve big problems. We support research that universities, companies, and venture capital firms don't fund because they view it as too risky. We prefer to use the word "challenging," and we love challenges.

For more information discover our technologies, catch up on our recent news, or watch our latest videos.

You are a present and effective communicator with an interest in science, engineering, technology development and new ventures. You want the opportunity to innovate and leverage your strong technical background to tackle projects in a fast paced, entrepreneurial environment. You adapt easily to changing priorities in a fast-paced environment and enjoy working with diverse groups of people across all levels of the organization.

We are looking for a Data Services Coordinator to support the adoption of best practices for data governance and ensure that CRM systems and large data sets meet the functional needs of the Wyss Institute. Reporting to the Director of Strategic Engagement, you will work with stakeholders from multiple departments to develop, analyze and disseminate enterprise data to support decision making, alignment to external opportunities, and preservation of institutional knowledge within the Institute.

You will also contribute to the development and maintenance of organization-wide standardization to identify scalable strategies and facilitate long-term adoption of CRMs and large data sets for long-growth and efficiency.

• Hubspot CRM and Data Management:
  • Ensure the collection of accurate and relevant data across the Institute to optimize Hub Spot, including Marketing Hub, Sales Hub as well as small and large data sets.
  • Produce routine and ad‑hoc reports, including visualizations, written reports, slide decks, dashboards, and other communications from CRM and data sources.
  • Serve as primary administrative contact and liaison for the Hub Spot CRM, ensuring smooth operations and shared knowledge across the Institute. Advise CRM users on system features and encourage adoption of best practices for data collection and external communication of needs and opportunities. Work closely with CRM vendors to resolve system issues and promote organizational priorities.
  • Manage communications across the CRM user base about scheduled maintenance, new development, testing, copy downs and instance use.
• Data and Systems Optimization:
  • Work cross‑functionally to identify opportunities for automation and efficiency improvements for small and large projects. Assist with the prioritization and deployment of system enhancements and new capabilities. Contribute to the execution and improvement of applications by identifying and resolving issues.
  • Support data governance adoption and change management processes to ensure smooth transitions when updating workflows and processes.
  • Stay current on literature related to institutional research, and share novel approaches, best practices, and critical perspectives.
• Events and Administrative Support:
  • Provide support for Strategic Engagement‑hosted meetings and events by working with relevant teams to register guests, validate parking, and perform other support tasks. Meet guests upon arrival and escort them to the event location.
  • Submit timely requests on behalf of Strategic Engagement for catering, travel…