Sales Operations Manager

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery.

Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Position

Purpose:

The Sales Operations Manager will serve as the Business Process Owner for Salesforce and the business unit’s internal sales management processes, ensuring adherence to governance standards and optimal utilization of Salesforce across the business development and sales teams. This individual will audit sales pipeline health, drive KPI tracking and process improvements, and oversee commission and pay incentive data administration for Finance/HR.

The role requires a blend of technical Salesforce expertise, operational oversight, and analytical skills to support revenue growth in the nexus of water and energy.

Primary Duties/Responsibilities:

• Salesforce Ownership & Administration:
  • Serve as the primary Salesforce administrator, with budget authority for tools/licenses.
  • Manage technical development/customization directly or through vendors.
  • Ensure data integrity, security, and compliance with governance standards.
• Governance & Utilization Oversight:
  • Develop and enforce Salesforce usage policies for business development and sales teams.
  • Provide training and support to ensure consistent adoption and best practices.
• Pipeline Health Auditing:
  • Monitor and audit sales pipeline data for accuracy and completeness.
  • Identify bottlenecks and recommend corrective actions.
• KPI Tracking & Process Improvement:
  • Define, track, and report on key sales metrics.
  • Collaborate with leadership to refine processes that improve efficiency and performance.
• Commission & Incentive Administration:
  • Track commission and incentive data for Finance/HR.
  • Ensure timely and accurate reporting of sales performance metrics.

Work Environment:

• Spends most of time in an office environment.
• Occasional visits to plant areas.
• Possible Work Hazards:
  Must take care in moving or lifting office supplies. Infrequent exposure to plant hazards including noise, rotating equipment, chemicals, fumes and water hazards.

Education/Experience/Background:

• Bachelor’s degree in Business, Operations, or related field.
• 5 to 7 years of experience in sales operations or related role.
• Experience in heavy industries or related sectors is a plus.
• Power
  
  BI experience is preferred.

Knowledge/Skills/Abilities:

• Strong analytical, problem-solving and project management skills.
• Excellent communication and stakeholder management abilities.
• Detail-oriented with strong organizational skills.
• Ability to work independently as an individual contributor.
• Proficiency in Salesforce and data reporting tools.
• Process-driven mindset with a focus on continuous improvement.

Required Certification/Licenses/Training:

• Salesforce Administrator Certification is preferred.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to sit (80%).
• Use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to stand (10%); walk; and stoop, kneel, or crouch.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Pay Range:$120000 to $135000 per year.

Benefits:Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.