Manager Transfer Agent Back Office Operations

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Allspring Global Investments is a leading independent asset management firm that offers a broad range of investment products and solutions designed to help meet clients' goals. At Allspring, our vision is to inspire a new era of investing that pursues both financial returns and positive outcomes. With decades of trusted experience propelling us forward, we strive to build portfolios aimed at generating successful outcomes for our clients.

We do this through the independence of thought that powers our investment strategies and by bringing a renewed approach to look around the corner to unlock what's possible. Allspring is a company committed to thoughtful investing, purposeful planning, and the desire to deliver outcomes that expand above and beyond financial gains. For more information, please visit About Us - Allspring Global Investments.

At Allspring, unique views inspire us. We leverage the diversity of people, ideas, and skills to help our clients pursue their financial goals. We strive to attract and retain a diverse talent pool that enables us to better serve our global client base. Intentionally fostering a diverse and inclusive culture allows us to empower innovation, productivity, and engagement. It's also essential for elevating the experience of our clients as well as the communities in which we operate.

Thank you for considering Allspring as you explore the next step in your career journey.

The Manager of Transfer Agent Back Office Operations is responsible for overseeing the daily activities of the back office team that manages relationships with financial intermediaries including broker‑dealers, RIAs, banks, and other financial institutions. The team provides responsive support and resolves operational issues for CIT and mutual fund products. The manager ensures compliance with regulatory requirements, monitors workflows for efficiency, and maintains high service standards for internal and external stakeholders.

We currently operate in a hybrid working model, whereby you will be required to work in‑office 3 days a week. We will be transitioning to 4 days a week in early 2026.

Location(s):
Boston, MA

• Operational Leadership
  • Oversee daily intermediary back office servicing activities, ensuring timely and accurate execution.
  • Ensure service models and workflows comply with established policies, procedures, and regulatory requirements.
  • Identify and implement process improvements to enhance efficiency and support a positive intermediary experience.
  • Communicate effectively with internal teams and external partners to resolve issues and maintain strong relationships.
• Relationship Management
  • Serve as the senior point of contact for key intermediary back office relationships.
  • Manage onboarding and servicing of intermediary partners, ensuring smooth integration and ongoing support.
  • Maintain consistent communication and engagement with internal distribution partners.
  • Ensure timely and accurate communication of fund updates, operational changes, regulatory disclosures, and completion of operational questionnaires and fact sheets.
  • Provide after‑hours support to intermediary back offices in response to project driven or business continuity events.
• Operational Oversight
  • Manage a team responsible for oversight of transfer agent NSCC operations, including account establishment, trade execution, and issue resolution.
  • Partner with transfer agent, fund administration, legal, compliance, and risk teams to ensure adherence to regulatory standards.
  • Monitor benchmarks and SLAs to maintain service quality and drive continuous improvement.
  • Supervise daily report monitoring to ensure compliance with fund policies and compile monthly metrics for reporting to management and the fund board.
• Sales & Distribution Support
  • Provide operational support to sales leaders by ensuring accurate and timely processing of intermediary requests.
  • Deliver insights and feedback from intermediary back office interactions to assist in product and service implementations.
  • Participate in industry events and forums to maintain operational knowledge and strengthen…