Head of Account Management; ISS Market Intelligence

Head of Account Management (ISS Market Intelligence) page is loaded## Head of Account Management (ISS Market Intelligence) locations:
Boston, MA, UStime type:
Full time posted on:
Posted Yesterday job requisition :
JR 9399

Let’s be #Brilliant Together##

Role Overview The Head of Account Management, North America, is responsible for defining and executing the long-term vision for the Account Management function, ensuring alignment with the company’s strategic goals. This role leads a high-performing team focused on client retention, expansion, and satisfaction, driving revenue growth and maximizing client lifetime value.## Main Responsibilities### Strategic Leadership
* Define and communicate the long-term vision for Account Management in North America.
* Align team goals and initiatives with broader company strategy and growth objectives.
* Represent Account Management in executive planning and cross-functional leadership forums.### Team Management & Development
* Lead, coach, and develop a team of Account Managers to exceed performance targets.
* Provide structured management, regular feedback, and career development pathways.
* Foster a culture of accountability, recognition, and continuous improvement.### Client Success & Revenue Growth
* Own account retention, expansion, and satisfaction targets.
* Drive upsells and cross-sells strategies to increase client lifetime value.
* Act as an executive sponsor for strategic accounts, resolving escalations and identifying growth opportunities.### KPI Management
* Define and manage key performance indicators for the Account Management team, aligned with company revenue and retention goals.
* Monitor individual and team performance across upselling, renewals, client satisfaction, and engagement metrics.
* Use CRM dashboards and reporting tools to track progress, identify gaps, and implement corrective actions.
* Conduct regular performance reviews and provide coaching based on KPI outcomes.### Forecasting & Reporting Performance
* Own forecasting for account growth, renewals, and upsell revenue across the North American portfolio.
* Deliver accurate, data-driven performance reports to senior leadership, highlighting trends, risks, and opportunities.
* Collaborate with Sales Operations and Finance to ensure forecasts align with company targets and inform strategic planning.
* Maintain visibility into pipeline health and account status through CRM dashboards and reporting tools.### Cross-Functional Collaboration
* Partner with Marketing, Client Success, and Product to deliver impactful campaigns and solutions.
* Ensure seamless handoffs from New Business and BDR teams to Account Management.
* Champion client feedback and insights to inform product development and service enhancements.### Process Optimization
* Continuously improve account management workflows, tools, and reporting.
* Ensure data integrity and visibility across CRM and client engagement platforms.
* Build clear structure, process, and expectations for directly managed teams.## Qualifications
* BA/BS degree in a related field.
* 10+ years of experience in a customer-facing organization with a focus on service delivery, account management, and client engagement.
* Demonstrated success in building structured, process-driven environments.
* Proven track record of recruiting, managing, and developing high-performing teams.
* Energetic self-starter who uses performance metrics and user data to drive decisions.
* Strong professional etiquette and relationship-building skills, with empathy for client needs and perspectives.
* Excellent analytical, problem-solving, and project management capabilities.
* Exceptional communication and presentation skills.
* Skilled in influencing actions outside of direct reporting lines through relationship building, persuasion, and consensus.
* Deep understanding of value drivers in recurring revenue business models.
* Knowledge of the financial services industry

The expected base pay range for this role based in Boston, MA is $145,000- $175,000 per year. Exact compensation may vary based on skills, experience, and level of education. The role is bonus or incentive eligible.#LI-JB1 #SALES #MIN…