FCM - Travel Program Administrator - Boston, MA

Travel Program Administrator

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

FCM Consulting provides corporate travel management support through its OTR (Outsourced Travel Resources) offering. This OTR Program Administrator will be the primary support for an FCM Consulting OTR client, supporting the travel manager and/or FCMC Program Lead. The Program Admin will primarily handle tactical tasks and work closely with the client/Program Lead and FCM Account Management to execute.

This position will perform a variety of functions related to the client’s regional or global travel portfolio. Dependent on the scope of work defined in the client contract, this may involve significant traveler/EA interaction, reporting, issue tracking, OBT ticket administration, and more. This position will have a thorough understanding of the corporate travel industry and may conduct training as necessary.

• Traveler/EA Interface – handle day‑to‑day questions and comments from travelers and travel arrangers.
  • Build relationships with and participate in monthly/periodic meetings with EAs.
  • Maintain the “” inbox by answering common questions and redirecting queries as appropriate.
  • Maintain issue log tracking supplier, TMC, and program‑level complaints.
• Suppliers – engage FCM Consulting Sourcing team to expand and augment negotiated agreements to drive savings and enhance traveler service.
  • Support strategic sourcing activities (RFPs and Performance Management) for airlines, hotels, car rental and ground transport.
  • Collect and summarize performance reports from preferred suppliers (air, hotel, car rental, rideshare).
  • Schedule and attend preferred supplier QBRs.
• Duty of Care – understand the client’s Traveler Safety protocols.
  • Identify current safety and security agreements.
  • Direct traveler/EA queries to appropriate risk management resources.
• Communication/Engagement
  • Contribute to client’s internal communications via intranet, FCM Platform, OBT messaging.
• Success Metrics – track KPIs as identified by travel manager.
  • Compile and produce regular KPI and traveler feedback reports for travel manager.

• 3+ years corporate travel management or account management
• Proven experience navigating large organizations and multi‑layered structures
• Experience with TMC and/or T&E reporting
• Intermediate knowledge of Microsoft Office applications, with superior Excel skills
• Excellent written, oral, and interpersonal communication skills
• Project management skills to operate as an effective team player
• Analytical in approach with the ability to manage multiple, simultaneous deadlines while maintaining an eye for detail
• Self‑starter; ability to excel in a dynamic and fast paced environment
• Maintains a high level of confidentiality always, and communicates professionally with all levels of the organization
• Fluent in English, other languages a plus

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You’ll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
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  Commitment to diversity,…