Trust Operations Associate

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***** Key Responsibilities
*** Prepare and review daily cash reconciliations, ensuring receipts, disbursements, taxes, and lockbox accounts are all reconciled and in balance by the close of business.
* Identify out of balances and take proactive steps to resolve all breaks daily.
* Monitor and manage incoming/outgoing money for payrolls, manual trades, ACH activity, and check deposits.
* Research and own the resolution of trading issues and reconciliation breaks to ensure aging remains within SLA’s.
* Successfully monitor and follow up on escalated items, seeing problems through to resolution and closure.
* Support check deposit process by receiving and depositing checks.
* Process tax corrections and support annual production of tax forms for participants/plans.
* Initiate and approve customer wires and book transfers; transmit and void files to the bank.
* Assist in monthly and quarterly aged item reporting.
* Collaborate with and support other members of the Reconciliation unit in completing daily functions.
* Ensure all procedure documentation is accurately reviewed and maintained.  Ensure controls are being followed and steps taken to mitigate risk.
* Contribute ideas for process optimization to improve efficiency and effectiveness.  Work with internal teams for requirements, design, implementation and documentation.
* Monitor email inbox and respond to inquiries providing timely and accurate information.
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* Required Qualifications:

*** Strong Excel skills and experience with Power Apps & Power BI
* Strong attention to detail skills
* Minimum 3-5 years of financial services experience ideally from a retirement plan provider.
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* Preferred Qualifications:

*** Knowledge of trading platforms and US retirement industry preferred
* Strong understanding of cash/share reconciliation and impacts.
* Ability to work independently and in a team environment under tight deadlines.  Demonstrate initiative and being a team player.
* Excellent customer service, communication, and problem resolution skills.  Able to work with diverse teams and
* Previous experience working with SQL, FIS Omni, JIRA and/or Matrix CC360 a plus
* Experience working in projects or process-improvement initiatives, establishing & documenting requirements, developing solutions, and status reporting to management & partners.
* Familiarity with SAFE AGILE methodology
** When you join our team:
*** We’ll empower you to learn and grow the career you want.
* We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
* As part of our global team, we’ll support you in shaping the future you want to see.#LI-JH**À propos de Manuvie et de John Hancock
** La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse .
** Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi
** Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut…