Senior Epic Business Analyst - SER​/Cadence

Senior Epic Business Analyst - SER/Cadence

Join to apply for the Senior Epic Business Analyst - SER/Cadence role at Dana‑Farber Cancer Institute.

The Senior Epic Business Analyst – SER/Cadence will serve as a key member of the IS Epic Cadence team, with primary responsibility for supporting, troubleshooting and optimizing Epic’s SER (Epic’s provider and resource scheduling profiles) issues and advising on key workflows. This role is within the Cadence team and will provide cross-coverage with Scheduling support and training. The Sr. Analyst collaborates closely with operational stakeholders to translate business needs into scalable Epic solutions and ensures ongoing system reliability and performance.

This position is funded through September 2028 with the potential for extension.

Located in Boston and the surrounding communities, Dana‑Farber Cancer Institute is a leader in life‑changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high‑risk and underserved populations.

We conduct groundbreaking research that advances treatment, we educate tomorrow’s physician/researchers, and we work with amazing partners, including other Harvard Medical School‑affiliated hospitals.

• Submits and resolves issues in accordance with DFCI issue management processes
• Serves as the liaison to PeC for supported business area and participates in PeC BA meetings
• The Business Analyst may also be asked to lead small to medium projects that cross over multiple teams within the organization.
• Use higher level of experience and the grasp of the “big picture” to handle more complex tasks
• Provides guidance/training to the Associate Business Analyst
• Recommends decisions / solutions to team and Business Analyst Manager to present to PeC
• Participates in vendor and user conferences as directed
• Same responsibilities as Business Analyst Plus:
• Participate in developing and managing project plans for new applications and/or major upgrades/enhancements
• Plan and conduct user acceptance testing of complex functionality, upgrades and fixes
• Assist in the guidance/training of Associate and Business Analysts
• Research, coordinate and complete special projects as necessary
• Works with other DFCI and PeC teams to research issues and develop solutions including assessing impacts to other areas
• Maintain and promote “best practices” procedures, which follow the business unit’s framework, that guide how applications are supported, configured, upgraded, tested and used
• Provide backup support as necessary for key business operational responsibilities
• Manages implementation of decisions / solutions with team
• Support Credentialed Training activities as needed

• Excellent multi-tasking skills
• Strong communication and written skills
• Take charge individual
• Ability to initiate and implement cost-saving ideas
• Detailed experience and knowledge of the business unit being supported
• Experience maintaining relationships with internal and external customers
• Strong analytical and problem solving skills

Minimum

Job Qualifications:

The position prefers a Bachelor's degree in Business, IT, or Healthcare, or a minimum of 5 years of related work experience. Candidates must have at least 5 years of relevant experience, including revenue cycle experience with healthcare finance systems. Proficiency in PC applications such as Microsoft Office and Visio is required, along with a strong understanding of workflows relevant to the supported business team.

Experience in developing and integrating business processes is essential. Epic certification(s) are preferred or must be obtained as per program requirements.

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT: None

At Dana‑Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in…