Customer Success Manager

Customer Success Manager

Location:
Boston, MA (Hybrid — 2 days per week in office)

Clasp is a venture-backed, mission-driven startup transforming access to education and career pathways. We are revolutionizing the way employers attract and retain critical talent, while simultaneously tackling the student debt crisis. (Yep, we think BIG.) Our innovative platform meaningfully connects employers, educational institutions, and diverse talent to drive mutual benefit—using accessible education financing as the thread. We like to think of ourselves as more than a fintech;

we’re a catalyst for economic mobility.

A Forbes Fintech 50 company, portfolio company of SHRM (Society of Human Resource Management — the largest HR organization out there!) and recipient of “43 Start Ups to Bet Your Career On in 2025” by Business Insider, Clasp is driven by our commitment to social impact and innovation. We are reshaping the future of the workforce one opportunity at a time.

Join us on our journey to give power to learners and unlock fulfilling careers that drive positive change in their communities and beyond.

The position will serve as both a strategic advisor and an enthusiastic champion for Clasp’s employer partners. This role blends deep knowledge of our creative work with inspiring communication and storytelling to build excitement, strengthen alignment, and drive long‑term growth. You’ll own a portfolio of partners and go beyond traditional success management—immersing yourself in the details of our work, asking probing questions about partner goals, and shaping conversations that spark expansion opportunities.

You’ll collaborate closely with Sales, Implementation, Product, Marketing, and Talent Fulfillment to ensure Clasp’s creativity shines and partners see measurable impact. If you’re excited about using education and technology to solve systemic problems in workforce development—and want to grow with a high‑impact, high‑growth team—
we’d love to hear from you.

• Drive Enthusiasm and Advocacy: Deliver high‑energy, compelling partner engagements—using storytelling, visuals, and real impact examples to make partners excited about Clasp’s creativity.
• Champion Strategic Growth: Push conversations beyond the present. Ask deeper questions about multi‑year goals, hiring strategies, and industry shifts to uncover expansion opportunities.
• Know the Work: Stay fluent in the details of Clasp’s creative output, talent fulfillment roadmap, and performance metrics, so you can credibly advise partners.
• Facilitate Onboarding and Alignment
  :
  Partner with sales and implementation teams to streamline launches, ensuring clarity and consistency from pre‑sale through steady state.
• Lead Technical Problem‑Solving and Enablement: Guide partners through onboarding, scoping, and translating requirements into actionable builds; deliver training and change management support to ensure adoption and long‑term impact.
• Monitor and Optimize Performance: Analyze partner metrics and feedback to identify risks and opportunities, balancing long‑term strategy with responsive day‑to‑day support.
• Collaborate Cross‑Functionally: Present materials developed by internal teams with authority and context, ensuring partners see the full value of Clasp’s work.
• Act as a Trusted Advisor: Serve as a subject matter expert, offering training and insights to maximize the value partners derive from Clasp’s services.
• Partner Engagement: Conduct high‑impact business reviews and regular touch points to enhance partner satisfaction and expand Clasp’s value.

• Experience in account management, customer success, management consulting, or other client/customer‑facing role.
• Proven problem‑solving and analytical skills to identify partner challenges and risks and design effective solutions.
• Relationship‑building and communication skills with the ability to foster trust, understanding, and alignment across diverse audiences.
• Excellent communication skills and the ability to think strategically while executing tactically, balancing long‑term goals with immediate partner and business needs.
• Collaborative mindset with experience working across multiple…